Res 2006-061 - Laserfiche WebLink

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requested documentation or information requested within this RFP is provided to the City. M. SYSTEM APPROVAL: Upon completion of survey, the City and CCG will submit a I letter to proponent detailing any items that may require further attention by proponent prior to acceptance of services. Any changes and/or corrections which are found to be required as a result of this testing will be completed by proponent within two weeks of receipt of letter from the City and CCG outlining items required for completion prior to acceptance. Final acceptance is contingent upon satisfactory proponent demonstration of completion of all installation requirements. Upon successful completion of all items, the City and CCG will issue a letter of acceptance stating specific acceptance date, which will be governing date for all related RFP acceptance period items, and will be approval for final payment by client to proponent. N. NOTIFICATION: Prior to commencing work, the successful proponent will notify the City representative prior to commencing work. Once installation has commenced, the successful proponent's technician will not leave the installation without contacting the City representative and informing them of status of job, reason for leaving, and expected return. O. MAINTENANCE AND ONGOING SERVICE: The successful proponent will maintain all on-site, cable, materials, and equipment for the duration of the contract. Equipment includes Decoder Service Unit ("DSU")/Coder Service Unit (s) ("CSU"), Drop & Insert Muxes, and any other equipment needed for the total turnkey installation of service(s). The successful proponent will be responsible for and will incur all costs for any material, cable or equipment repairs. If it is documented during the contract period that any specific I equipment, component or cable requires maintenance deemed excessive by manufacturer standards, proponent will replace equipment or cable at no cost to the City. The successful proponent will provide all maintenance at no cost to the City at the City's location specifically related to on-site equipment and cable installed by the successful proponent. All travel expenses incurred in providing client on-site maintenance will be the sole responsibility of the proponent. The successful proponent will provide all maintenance test equipment, replacement parts, and qualified personnel to maintain and service client equipment and cable. The successful proponent is responsible for any costs incurred by the City in an attempt to enforce these terms, inclusive of court costs and attorney fees, should the proponent fail to honor. P. SYSTEM FAILURES: The following outlines the guidelines, procedures, and definitions required in the event of system failures. The successful proponent will be responsible for periodic notification of City's representative concerning all phases regarding status of system repair. The successful proponent will provide a system certified technician (the "technician") for all system failures defined below. If the successful proponent or its technician are required to leave the City site for any period prior to completion of repair, the City's representative will be notified of the reason for departure and the estimated time of return. If the proponent is delayed, proponent will notify the City's representative. a. A Major Service Failure is defined as any of the following: - 8 - I 1. Maior Service Failure: