Ord 2012-015 - Laserfiche WebLink

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CITY OF SAN MARCOS ELECTRIC RULES AND REGULATIONS If service is not connected or after disconnection of service, the City shall promptly and automatically refund the customer's deposit in excess of unpaid bills for service furnished. DISCONTINUANCE OF SERVICE A. Customer's Request A customer may request service to be discontinued during regular business hours. The customer is responsible for any use of the electric service until the City has had a reasonable time to secure a final reading or to remove the meter. B. Non - Payment of Bills or Non - compliance with Service Contract The due date of the bill for utility service shall be the fi eighteenth (148th) day following the date of issuance of the bill. A bill for utility service is delinquent if unpaid by the due date. The penalty date for all bills shall be the *° eighteenth (2- 18th) day following the date of issuance. Any and all amounts not paid before the penalty due date shall be assessed a charge in the amount of t en per cent (10 %) of the unpaid amount. Service may be disconnected for non - payment if a termination notice is given after the due date and twenty -fie 6 ht (?S 28) days have elapsed from the date of issuance of the bill. Payment is considered to be received when it reaches the offices of the city. Service may be discontinued by the city for failure of the customer to pay bills in accordance with the provisions stated herein under "Payment of Bills" or to comply with their terms of the service contract, -c}r these Rules and Regulations= or the applicable rate schedule. Service will not be disconnected provided a physician contacts the City' s electric utility office before the due date and certifies in writing, within ten (10) days after the due date, that discontinuance of service will result in someone at that resident becoming seriously ill or more seriously ill. C. Misrepresentation. The City may discontinue service without notice upon the discovery that the customer has made a misrepresentation to the City regarding the use of an electric service or has in any manner fraudulently entered into the service contract. D. Unlawful Use of Service (1) Service may be discontinued if the electric power and energy is obtained in a manner defined in Section 31.04 of the Texas Penal Code as amendeda or in an unlawful manner as determined by any governmental body having jurisdiction. Compliance with any such determination, order, or directive will relieve the city from any liability associated with the discontinuance of service. Payment of all amounts for which the City has not been compensated, including interest and other charges incurred in rendering service to the customer whether or not 5