Res 2012-107 - Laserfiche WebLink

Home Browse Search

COLLECTION SERVICES AGREEMENT This Agreement, is effective this 1st day of October, 2012 between the City of San Marcos, Texas, (the "City "), 630 East Hopkins, San Marcos, Texas 78666 and Credit Systems International, Inc. (the "Agency "), 1277 Country Club Lane, Fort Worth, Texas 76112 for the provision of collection services of past due accounts (the "Services "). ARTICLE 1 AGENCY'S STANDARD OF PERFORMANCEAND RESPONSIBILITIES 1.0 STANDARDS OF PERFORMANCE 1.0.1 The Agency is responsible for the collection of past due accounts receivables for the City's Finance Department/Utility Customer Service Division to include receivables for balances owed to the City for utility services including electric, water, sewer, refuse and drainage. 1.0.2 The Agency is a member of the American Collectors Association, and the performance of all services by the Agency in connection with this Agreement will be by persons trained in collection practices. The Agency will ensure that all correspondence and /or collection activity complies with the format and standards acceptable to the City and in accordance with all applicable Federal, State or local laws including compliance with the Fair Debt Collections Practices Act ( "FDCPA ") and the Texas Fair Debt Collection Practices Act ( "TFDCPA "). The Agency understands that, at a minimum, one bi- lingual collector will be assigned to the City. 1.0.3 The Agency understands that it will receive all customer inquiries and correspondence on behalf of the City. In addition, the Agency guarantees that all communications with customers will be conducted in a courteous and businesslike manner. The City will not tolerate the Agency's use of profanity or abusive language of any kind in the performance of its services on behalf of the City. The Agency will not misrepresent its position in performing services under this Agreement and will accurately state who and for what purpose it is making contact with debtors. Any breach of the provisions of this subsection may be regarded by the City as a material default of the Agreement by the Agency. 1.0.4 The Agency certifies that it is not in arrears in the payment of any obligations to the City, including without limitation, property or sales taxes, fees or utility charges. 1.0.5 The Agency will not subcontract any work under this Agreement without prior written approval from the City. The Agency will specify any work or services subcontracted with the City's approval under this Agreement by separate written Agreement and that Agreement will be subject to each provision of this Agreement. The Agency will not offshore or out - source collection calls or written collection notifications. All operational aspects of the Agency's services under this Agreement will be conducted from the Agency's headquarters located in Fort Worth, Texas. Credit Systems Intemationa12012 1