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accounts will be accompanied with a reason for non - collection and a recommendation <br />for further City action. <br />c) Return to the City accounts that had payment arrangements or a pending payment but <br />were not paid within the 180 calendar days from the payment agreement date or last <br />payment date. <br />d) Obtain approval from the City if the Agency wishes to continue collection activity of <br />an unpaid account for greater than 180 days. <br />e) Maintain the ability and resources to report accounts to a nationally recognized credit <br />reporting agency subject to the City's approval. <br />2.1.2 Communication: Contact the City immediately regarding accounts requiring additional <br />City research. In the event that an adjustment is required or if an account needs to be recalled, <br />the City will notify the Agency in writing, e -mail or through the Agency's website. <br />2.1.3 Fees: Base invoices and all requests for compensation strictly on collection recovery in <br />accordance with Article 13.2. <br />2.1.4 Reporting: The Agency will provide the City with the following reports: <br />a) Placement Report (Acknowledgement Report) — An email confirmation of each <br />placement submission. The Agency's email will contain the number of accounts <br />processed as well as the total dollar amount for each placement file processed. The <br />City may obtain a placement report upon request. <br />b) Monthly Activity Report (Account Status Report) — report provided monthly that <br />details each customer in the portfolio as well as the information pertaining to each <br />account. <br />c) Returned Accounts Report — report of accounts returned and the reason for the return. <br />The Agency's programmers will custom create this report to reflect the available data <br />fields that the City would like reflected (City account number, Agency account <br />number, current balance, original balance, account status at time of closure, status <br />description); <br />d) Aging Report — report of active City accounts including recent activity on the <br />accounts from the date of placement (30, 60, 90 days, etc.) The Agency will provide <br />an Account Status Report that details each customer in the portfolio as well as <br />provides information pertaining to each account on a monthly basis; <br />e) Monthly Payment Reports — (Monthly Client Activity Register and Statement of <br />Account /Invoice) report showing all payments received (this report will accompany <br />Credit Systems Intemational 2012 <br />