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will examine the documents and information submitted by the Agency and promptly render <br />responses to the Agency on issues requiring a decision by the City. <br />3.8 Conduct mass cancellations of all or portions of accounts placed with the Agency in <br />writing. <br />3.9 Not refer accounts to the Agency that are protected under the applicable bankruptcy laws <br />and will promptly inform Agency of all bankruptcy notifications received by the City on any <br />account that has been placed with the Agency. <br />3.10 Bear all other costs incidental to this Article. <br />ARTICLE 4 <br />PAYMENTS TO THE AGENCY <br />4.1 PAYMENTS FOR BASIC SERVICES <br />4.1.1 The Agency will receive payment from delinquent customers directly. The Agency will <br />forward all payments received for the preceding reporting period to the City with the Agency's <br />invoice listing total recovery of each account, payment date and the Agency's compensation <br />based on the recovery rate, less any disputed amounts, pending resolution thereof, in accordance <br />with Article 13. <br />4.1.2 Agency will include all payments paid to the Agency and reported paid by the City <br />during the preceding calendar month on the City's monthly payment invoice /statement and will <br />remit to the City all amounts collected by the Agency. The City agrees that commissions due to <br />the Agency are payable to the Agency within thirty (30) days from the City's receipt of the <br />payment invoice. <br />4.1.3 The Agency will reimburse the City for commissions paid to the Agency on payments <br />reported as paid to the City which are returned to the City as unpaid by the by the bank. <br />Conversely, the City will reimburse the Agency for commissions paid to the City on payments <br />reported as paid to the Agency which are returned to the Agency as unpaid by the bank. All <br />reversals will appear on the following month's payment invoice. <br />4.2 PAYMENTS FOR ADDITIONAL SERVICES <br />The City will pay the Agency for approved Additional Services as defined in Section 2.2 <br />monthly upon presentation of the Agency's statement of services rendered or expenses incurred, <br />less any disputed amounts, pending resolution thereof and an Authorization of Change in <br />Services form executed by the Agency and the City. <br />ARTICLE 5 <br />AGENCY'S RECORDS <br />Credit Systems International 2012 <br />