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SCHEDULE B - MAINTENANCE AND SUPPORT SERVICES <br /> <br />Harris agrees to provide San Marcos with the following Software maintenance and support services <br />(collectively, the "Maintenance and Support Services"): <br /> <br /> 1. Maintenance and Support Guidelines. All Maintenance and Support Services shall be <br /> provided in accordance with the Maintenance and Support Guidelines attached as Schedule C <br /> to this Agreement. <br /> <br /> 2. Maintenance and Support Services: Harris will provide the following Soi'avare maintenance <br /> and support services: <br /> <br /> (a) The provision of "on call" support to respond to San Marcos telephone calls regarding <br /> suspected Software failure during Harris' Business Hours. <br /> <br /> (b) Determine the cause of the suspected Software failure and take corrective measures if the <br /> failure is determined to be caused by: <br /> <br /> i) errors in the Software (including errors in the operating system, processors, <br /> utilities and programs, routines, source codes, object codes, and related Software <br /> issues); or <br /> <br /> ii) destruction of the integrity of data due to hardware failure, power failure or other <br /> reasons beyond the reasonable control of San Marcos. <br /> <br /> (c) Changing file sizes if the supplied file structure proves inadequate. <br /> <br /> (d) Providing advice as to the usage of the Software and application systems supplied by <br /> Harris. <br /> <br /> (e) Implementing new versions of the Software as and when available, exclusive of training, <br /> implementation services, travel and travel related expenses. <br /> <br /> 3. Excluded Services. The Soft~vare Maintenance and Support Services shall not include: <br /> <br /> (a) The provisions of Software Maintenance and Support Services outside Harris' normal <br /> Business Hours. <br /> <br /> (b) The provision of services, and other expenses necessary to correct errors caused by: <br /> <br /> i) attempts by San Marcos or other non-Harris personnel to change or correct the <br /> Software; <br /> <br /> ii) accident, negligence, or other causes external to the operation of the Sof~are itself; <br /> or <br /> <br /> iii) any application programs not developed by Harris, excluding any third party. <br /> <br />19 <br /> <br /> <br />