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o <br /> <br /> SCHEDULE D - THIRD PARTY SUPPORT SERVICES <br /> <br />Purpose <br /> <br />The purpose of this document is to provide San Marcos with information on Harris' standard <br />maintenance and support coverage for all third party products that are listed in Section 2 to follow <br />(collectively, the "Third Part Support Services"). <br /> <br />Standard Third Party Support and Maintenance Services <br /> <br />In exchange for the Third Party Support Fees listed in Schedule A, Harris will provide the same <br />Maintenance and Support Services as described in Schedule E to maintain and support all third <br />party products listed below and will escalate to the third party vendor of such products if <br />required. Please note that third party installations and preventative maintenance services are not <br />included as part of the third party support services maintenance unless otherwise indicated <br />herein. <br /> <br />Third party products for which Harris will provide third party support are: <br /> <br /> · Oracle database. <br /> <br /> · Support provided for Harris database related issues <br /> <br /> · ODBC installation & connection to Harris databases <br /> <br /> · Updating database to support new Harris software releases <br /> · Entitlement to new Oracle software shipments <br /> · Initial Oracle installation & configuration <br /> · GUI <br /> <br /> · Entitlement to new GUI software releases <br /> <br /> o Installation & configuration <br /> <br /> · 1st line support for troubleshooting GUI related issues <br /> <br /> · Report Writer (Impromptu), including: <br /> <br /> -Administrator & Impromptu User License <br /> <br /> -Initial installation & configuration of Impromptu sofb~vare <br /> <br /> -Set up of Impromptu and establishing a connection with the PUBS sof~:ware <br /> <br /> -Limited assistance in utilizing standard report writer functionality <br /> <br /> · Data Dictionary, including: <br /> <br /> -Updates to catalog which reflect changes in PUBS upgrades <br /> <br />27 <br /> <br /> <br />