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SCHEDULE D - THIRD PARTY SUPPORT SERVICES <br /> <br /> -Assistance in locating information within the catalog <br /> <br />-Direction on an existing report (a copy of the report is needed) <br />3. Billable Third Party Services <br /> <br /> The following third party products do not fail within the scope of Harris' Third Party Support <br /> Services under this Agreement: <br /> <br /> · Oracle upgrades & installations (other than at time of initial purchase) <br /> <br /> · Report Writer upgrades & installations (other than at time of initiaI purchase) <br /> <br /> · Re-establishment of open database connectivity connection if connection was lost due to <br /> actions of non-Harris personnel <br /> <br /> · ODBC connections to other third party products <br /> o Creation of custom reports <br /> o Report Writer training <br /> <br />4. Additional Third Party Services <br /> <br /> Any additional third party support services beyond the scope of this Agreement (including <br /> without limitation those listed in Section 3 of this Schedule) shall be provided, as requested by <br /> San Mareos and accepted by Harris (such acceptance not to be unreasonably withheld), at Harris' <br /> Standard Rate. <br /> <br />28 <br /> <br /> <br />