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<br /> if:J-11 fÀ <br /> Product Description <br /> Service Components <br /> \VilTel Monitored Network Services is offered to customers through <br /> multiple service level options. Each service level is available to customers <br /> 24 hours per day, 7 days per 'vveek. <br /> Customers also have the option to request reporting periods at different <br /> hours. For example, while WilTel monitors the customer's SNMP <br /> equipment on a 24x7 basis, customers can have fault notifications reported <br /> to them between 8:00A.t\if to 5:00Pj'vf if requested. Otherv,ise, fault <br /> notification is performed on a 24 hour basis. <br /> Primary Services <br /> Primary services include interactive remote fault monitoring of specified <br /> SNMP devices, customer notification, and fault log reporting. Specific <br /> services include: <br /> . Remote fault (alann) SNMP monitoring of designated routers and <br /> hubs. <br /> . Identification of faul t domain. <br /> . Trouble ticket initiation \\ithin WilTel's Monitored Network Services <br /> trouble ticket system. <br /> . Customer notification (using defined customer notification list and <br /> procedures) of critical faults* for monitored equipment, ;,vhich impede <br /> network service. <br /> . Notify customer-assigned support personnel (i.e., customer's <br /> operations staff, WilTel operations staff) of equipment fault to initiate <br /> corrective action on critical faults. <br /> WilT ei D¡:na Product ~(arketing Dante Artadi August. [995 Page 5 <br />