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<br /> '-IJAY <br /> . Delivery ofrrouble ticket reports (tabular hard copy and/or computer- <br /> readable electronic file via disk or e-mail) to customer on a weekly <br /> basis. <br /> . Archived Configuration of routers and hubs íàr equipment inventory <br /> information <br /> * A guideline (list) of critical faults has been defined by \-VilTel. This list <br /> is called WilTel Monitored Network Services Standard Fault List. <br /> Gold Services <br /> Gold services include Primary Services, as well as proactive pertàrmance <br /> and utilization data collection. For each device specified for Gold <br /> Sen.:ices, the following performance and utilization information will be <br /> collected and compiled: <br /> " <br /> . Performance ("health") and fault monitoring by WilTel Monitored <br /> Nerv;ork Services technicians of specified router and hub equipment. <br /> This includes activity against set thresholds and errors. Threshold <br /> values will be defined prior to service by the customer and WilTe!. <br /> . Standard performance reporting of specified router and hub equipment. <br /> WilTel Monitored Nehvork Services collects equipment performance <br /> data into logs on an hourly basis per device. These logs are printed in <br /> tabular hard copy reports and converted to computer-readable files via <br /> disk or e-mail. <br /> . Standard utilization reporting of specified router and hub equipment. <br /> \VilTel Monitored Network Services converts ra\~' performance <br /> equipment data into utilization graphs for specific devices. The reports <br /> include 1) weekly cumulative traffic per port, 2) weekly cwnulative <br /> traffic per PYC, 3) hourly utilization per port, and .+) hourly :-rtilization <br /> per PVC. These utilization graphs are delivered to customers on a <br /> weekly basis via hard copy color prints. <br /> \\/ilTd Oat:! Product Marketing Dante A.rudi August, [995 Page 6 <br />