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<br /> DIR MASTER CONTRACT qU <br /> ADDENDUM B <br />DECservice/BASIC Service Service Description <br />Field Change Orders (FCOs) <br />DIGITAL will install all applicable FCOs, which in DIGITAL's opinion are <br />required to ensure proper machine operation, during the standard hours of <br />coverage. <br />Labor and Materials <br />DIGITAL will provide all labor and materials. <br />Parts <br />Replacement parts may be new or refurbished. Replaced parts become the property <br />of DIGITAL. <br />Service Representative <br />A designated service representative (if applicable) is assigned to each account <br />to monitor the equipment's performance and service history. <br />Site Management Guide <br /> ~ <br />A Site Management Guide (if applicable), containing schedules, procedures, and <br />logs used for recording and evaluating all information pertinent to the <br />operation and care of the equipment, is provided to Purchaser. <br />Predictive Tools/Remote Diagnosis <br />DIGITAL may provide predictive service tools, software, or materials on <br />applicable DIGITAL systems. DIGITAL grants no title or license to such tools, <br />software, or materials and all toolsr software, and materials used by DIGITAL in <br />the performance of service remain the property of DIGITAL. DIGITAL may utilize <br />remote diagnosis on those systems which feature remote diagnosis capability. <br />Response Time <br />DIGITAL will respond to a call for remedial hard~are service, made during the <br />contracted hours of coverage, on a priority basis over Per Call Service <br />requests. Typical response time is next business day. <br />Standard Coverage <br />On-site hardware coverage is 8:00 a.m. to 5:00 p.m., Monday through Friday, <br />except locally observed DIGITAL holidays. <br />Zone Charges <br />Equipment located beyond one hundred (100) miles from a designated DIGITAL <br />office is subject to Zone Charge Uplifts as specified in the Price List. <br />DIR MASTER CONTRACT Page 6 <br />