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<br />.. DIR I1ASTER CONTRACT qc¡J' <br /> ADDENDUM B <br /> DECservice/BASIC Service Service Description <br />DECservice <br />In addition to the services in BASIC service shown abover the following <br />additional services will be performed: <br />Remedial Maintenance <br />Remedial Maintenance will be performed continuously until the problem is <br />resolved. <br />Preventive Maintenance <br />Preventive Maintenance started within the contracted hours of coverage will <br />continue for up to three (3) hours after the contracted hours of coverage. <br />Field Change Orders (FCOs) <br />FCO installation started within the contracted hours of coverage will continue <br />for up to three (3) hours after the contracted hours of coverage. <br />Response Time <br /> ~ <br />DIGITAL will respond to a call for remedial hardware service as follows: <br /> Road Miles from <br /> Designated <br /> DIGITAL Office <br /> Response Time <br /> Systems designated <br /> in the Price List All others <br /> 0-50 2 hr 4 hr <br /> 51-100 11 hr 4 hr <br /> 101-200 8 hr 8 hr <br />201 and beyond 16 hr 16 hr <br />Optional Coverage <br />DECservice is available up to 24 hours per day, 7 days per week, including <br />holidays. <br />PURCHASER RESPONSIBILITIES <br />Purchaser will: <br />Notify DIGITAL immediately of equipment malfunction. <br />Run any applicable Purchaser-runnable diagnostics prior to notifying DIGITAL of <br />an equipment malfunction. <br />DIR MASTER CONTRACT Page 7 <br />