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<br />PROGRAM LEADER <br />Brenda Chastain <br />Management, Development <br />and Training Consultant <br /> <br />As a results-oriented consultant, <br />Brenda Chastain has extensive <br />experience working with top, middle <br />and first levels of management within <br />financial organizations, the insurance <br />industry and other businesses. She has <br />often been referred to as an <br />"Effectiveness expert" as each program <br />she presents is developed with one goal <br />in mind: visible results- Before her <br />years as a program leader, she received <br />first-hand knowledge of the related <br />work. She has served as a secretary and <br />assistant to presidents of both large and <br />small organizations; has worked with a <br />personal secretary and has shared a <br />secretary with others. She has <br />experience as a supervisor, manager <br />and manager of other managers. In <br />addition to workshops and seminars for <br />secretaries and executives, Brenda <br />Chastain leads other management- <br />personnel programs and serves as a <br />consultant to a broad variety of firms. <br /> <br />QUOTES FROM <br />PREVIOUS PARTICIPANTS: <br /> <br />"The secretaries I've talked with were <br />extremely receptive and enthusiastic <br />about the tools and techniques <br />presented. .. It's a program we've <br />needed for a long rime to increase <br />our productivity." <br /> <br />"I feel this program is tremendously <br />useful. It helps establ ish a good <br />relationship between the executive and <br />the secretary. A t the same rime it helps <br />solve the problems associated with the <br />volume of paper work that flows <br />through administrative offices." <br />