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CITY OF SAN I1ARCOS IPA CONTRACT PROPOSAL - ADDITIONAL INFORMATION Supervisory-Management Training: Brenda Chastain, Process Consultant for Chastain & Associates, has developed and presented Supervisory-Management training programs since 1971 (ten years experience). Proven learning materials are available covering each training session outlined within the Intergovernmental Personnel Act (IPA) Project which has been funded through the Texas Department of Community Affairs (TDCA). These materials can be tailored to meet the specific needs of the City of San Marcos. During 1980, Chastain & Associates conducted an Equal Employment Opportunity Compliance (EEOC) Review for a federally funded organi- zation. The staff, and associates, are knowledgeable of local, state and federal employment regulations. This knowledge will be integrated with the training materials designed to lower the risk of lawsuits being filed against the city. Work Simplification System: Chastain & Associates has worked with a variety of organizations in developing Work Simplification Systems. In one small organi- zation experiencing many personality conflicts, it was discovered that they were overstaffed. Through a process of attrition and simplifying work procedures, staff costs were reduced by forty percent (40%), thus freeing funds for use in purchasing equip- ment needed to support a new service being offered by the organi- zation. In another organization, after reviewing the existing procedures, the filing system was found to be inefficient. The old system was revised, thus reducing the process staff by two people. These two employees were reassigned in an administrative support role to sales and service department managers. As a result, their annual commission income production increased twenty-five percent (25%). Added attention to expense control reduced annual operating costs significantly. These results, along with addi- tional benefits derived from a performance feedback system (which supported a goal-based performance evaluation process), almost doubled the annual profit performance of the organization. Goal-Based Performance Evaluation System: Chastain & Associates also has experienced establishing goal-based performance evaluation systems. One such example is the company mentioned previously. Their system was first put into effect during mid-1979. The first full fiscal year performance was 1980 (their fiscal year runs from February through February). Results show significant productivity gains. One of the owners recently commented that 1980 is one of the best years they have had.... and they expect 1981 to be even better. Additional examples of specific project-related experiences can be provided upon request.