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<br /> 7D~ <br /> Software performance to warrant inclusion with the next release of <br /> the Licensed Software, determine if Licensed Software changes are <br /> necessary and the associated effort, and notify the Client of the <br /> release schedule. Client will then schedule the installation using <br /> Heron, Inc. 's RFW process. <br /> Heron, Inc. shall provide the technical resources required to <br /> assist the Client in installing a new release of the VMS Operating <br /> System, at no additional cost to Client provided the customer has <br /> a valid VMS maintenance Agreement in effect to receive the <br /> software. This instal1ation service may require that the customer <br /> load the newest release of the Licensed Software and may be timed <br /> to coincide with a new release of the Application software as the <br /> installation of VMS may necessitate changes to the Application <br /> software. Heron, Inc. shall make the changes to the Application <br /> software on their release schedule. Upon notification from DEC of <br /> a new release, Heron, Inc. will test the release at Heron, Inc., <br /> determine the benefits of the new releases for improving overall <br /> Licensed Software performance, determine if Licensed Software <br /> changes are necessary and associated effort, and notify the Client <br /> of the release schedule. Client will then schedule the <br /> installation using Heron, Inc., I s RFW process. <br /> Any services to provide technical assistance in loading non Heron, <br /> Inc. software is contingent upon the necessary changes being made <br /> to the Licensed Software to make it operate ~under the new <br /> environment. Heron, Inc. may elect, at its sole discretion, not to <br /> modify its Licensed Software if Heron, Inc. believes the benefits <br /> of the new non Heron, Inc. software release are not substantial to <br /> improving the Licensed Software performance, or if the third party <br /> has announced another release to be delivered in a short time <br /> period. Any changes will be made as part of Heron, Inc - I S release <br /> schedule. <br /> 8. RELEASE INSTALLATION <br /> -~ <br /> Heron, Inc. will provide, at no qdditional cost, the services <br /> necessary to assist the Client in installation the new release of <br /> the Licensed Software on their system. Heron, Inc. will notify <br /> Client of upcoming release dates and shipping dates, and Client <br /> will call Heron, Inc. Customer Service and submit an RFW to <br /> schedule a date for installation. The new release will be 1oaded <br /> into a test environment and upon successful testing and written <br /> notification of such by Client, will be moved into a production <br /> environment. Heron, Inc. takes no responsibility if new releases <br /> are not first 1oaded into a test environment and tested <br /> appropriately by Client. <br /> 9. CONVERSION <br /> Heron, Inc. will provide any necessary standard conversion programs <br /> necessary to allow the customer to upgrade from the current release <br /> to the next release of the Licensed Software. The new release will <br /> corne with instructions for installation and the running of any <br /> 12 <br />