Res 1993-208 - Laserfiche WebLink

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7()b (L) "Error Category" - shall mean the classification ascribed to each defect or bug identified within the Licensed Software as set forth below. (M) "Response Time" - shall mean the time ~n which a skilled technical Heron, Inc. employee shall initially respond to C1ient in the event that an Error Category is reported in the Licensed Software. (N) "Time to Start Escalation Process" - shall mean the time measured from the receipt of the initial error report after which Heron, Inc. will assign a Problem Manager (as defined be1ow) who will create, manage and maintain an action plan to fix the defect or bug in the Licensed Software. (0) "Target Fix Time" - shall mean the elapsed time measured from the initial error report after which the problem is escalated to Heron, Inc. senior management. (P) "Problem Manager" - shall be the person assigned by Heron, Inc. who is responsible for creating, supervising the execution of and maintaining an action plan for Licensed Project defect/bug/problem resolution. The problem manager will also be responsible for status reporting to Client. (Q) "Request For Work (RFW) " - is the process and d9cument used to request corrections, modifications, customization, and/or enhancemen~s or s~~ces from Heron, Inc. ì):l.C~""'-~'I... 1. Î .\.~ ARTICLE 4: TERM OF\.AGREEMENT: The term of this Agreement shall commence on Novemb&r-14 , 192], and shall continue in force for a period of one y~ from such date and from year to year thereafter until one party notifies the other party, in writing, or such party's desire to terminate this agreement not less than forty-five (45) days prior to any anniversary date thereof. Failure to give written notice of termination of less than fort-five (45) days prior to the expiration of the original term hereof or any renewal term shall be deemed renewal for 'one additional year period. Notwithstanding the foregoing, the continuation of this Agreement into each new fisca1 year of Client is subject to the appropriation of funds for that purpose in the Client's budget for such fiscal year. Termination of this Agreement shall not affect the rights, duties, and liabilities which accrue prior to final termination. ARTICLE 5: MAINTENANCE FEE: In consideration of the services provided hereunder Client agrees to pay a Maintenance Fee. The maintenance Fee shall be invoiced annually and remain unchanged fo:¡::- twelve (12) months after the commencement of this Agreement, unless the parties otherwise agree in writing. Said Fee can be increased or decreased at each yearly renewal date or anniversary date hereof by Heron, Inc. notifying client of such changes in writing not less than sixty (60) days prior to any anniversary date. Said revised Fee shall remain in full force and effect for the next Agreement year ensuing the fee revision notice. - 3