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7oe... ARTICLE 6: AUTHORIZATION: Each party must delegate in writing a single (and backup) point of contact for the other party to address all inquiries, deliver all messages related to scheduling, etc. This source should also be the authorized Client source of all requests and RFW's. Any services described hereunder will be provided only if authorized by that person. Neither the Client nor Heron, Inc. shall assume responsibility for requests from anyone . other than the person(s) identified within. All requests for service must be in writing via the Heron, Inc. RFW process. Client shall keep a copy of each request for their records. ARTICLE 7: TAXES: Payment of any applicable Sales and Use, excise - or like taxes, excluding income taxes, applicable to the Maintenance Services delivered hereunder shall be the sole responsibility of Client. ARTICLE 8: MAINTENANCE: Heron, Inc. shall maintain the Client's Licensed Software so it operates in substantial conformance with the current'pub1ished Users Reference Manual(s) (provided Client has implemented use of the current Release o£ the Licensed Software provided by Heron, Inc. the Client) or any approved written Client specific specifications. Heron, Inc. shall have no responsibility to perform maintenance upon superseded releases to the Licensed Software as identified by Heron, Inc. from time to time, except that Heron, Inc. will continue to provide maintenance on such superseded release for a period of six (6) mønths from the published date of each superseding release or as extended due to Heron, Inc. 's scheduling constraints. Maintenance of a release older than 6 months may, at Heron, Inc.' s discretion, be performed on mutually agreeable terms. ARTICLE 9: LIMITATIONS AND PAYMENT TERMS: (A) All out-of-pocket expenses incurred by Heron, Inc. in providing maintenance services under this Agreement shall be paid by Client within fifteen (15) days after receipt of invoice¡ provided, however, t~at prior Client approval shall be required for all items of these expenses in excess of two hundred dollars ($200.00) each. Expenses will be actual expenses supported by receipts. These reimbursable expenses include, without limitation, employee travel expenses (including time if during normal business hours), subsistence, telephone, remote access modem time, postage and extraordinary reproduction costs. (B) In consideration of the services provided hereunder Client agrees to pay the Annual Maintenance Fee as shown In Exhibit A, subject to price increase pursuant to Article 5. Payment for such services is due and payable upon receipt of invoice and may be paid in annual, quarterly, or monthly installments. (C) Heron, Inc. has the right to refuse program maintenance and support services when Maintenance Fees payable pursuant to this agreement by client remain unpaid after thirty (30) days 4