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<br /> Complaint Procedures <br /> <br /> A Community must have written citizen complaint procedures that provide for a timely written <br /> response to complaints and grievances. The complaint procedures must comply with the <br /> requirements of the Texas Department of Commerce Complaint System, 10 TAC. Sec. 178.1 <br /> and 178.2. Citizens must be made aware of the location and hours at which times they may <br /> obtain a copy of these written procedures. <br /> Technical Assistance <br /> When requested, a community will provide technical assistance to groups representative of <br /> persons of low and moderate income in developing proposals for the use of revolving loan <br /> funds. The level and type of assistance will be determined by the city/county/ groups based <br /> upon the specific needs of the community's residents. <br /> Threshold Requirements <br /> <br /> The following four threshold determinations must be made prior to providing loan funds: <br /> a. The financial strength of the business to be assisted based on a written credit analysis; <br /> <br /> b. The strength of commitments from all other private and/or public investments identified <br /> in the application; <br /> c. The necessity or appropriateness (the "gap. must be evident) of RLF funds to carry out <br /> the project proposed in the application. Files are expected to contain documentation <br /> of the financial analysis of the business' need for assistance as well as public benefit <br /> factors that were considered in making its determination that the assistance is necessary <br /> or appropriate. Necessary or appropriate ("gap") is defined as one of the following <br /> three: <br /> - The private sector can raise only a portion of the debt and equity funds <br /> necessary to complete the project. A gap exists between total sources of the <br /> project and total uses of the project. This must be documented by the applicant <br /> and verified by the Community. <br /> - The private sector cannot raise any portion of the debt necessary to complete <br /> the project. This must be documented by the applicant and verified by the <br /> Community. <br /> - The private sector can raise sufficient debt to complete the project; however, the <br /> cost of such debt cannot be serviced by the borrower. This must be <br /> documented by the applicant and verified by the Community. <br /> d. Evidence that at least 51 % of all permanent jobs created or permanently retained will <br /> benefit low to moderate income persons. This threshold must be met and additionally, <br /> the community must document that the above jobs to be created or retained is a <br /> - 7- <br />