Ord 1992-088 - Laserfiche WebLink

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. ~AU , CITY OF SAN MARCOS . RULES AND REGULATION FOR ELECTRIC SERVICE DISCONTINUANCE OF SERVICE (continued) F. Disconnection Service Charqe When service has been discontinued under the provision of these Rules and Regulations, a charge for reconnect ion during regular business hours of $20.00, or such amount as may be established from time to time based on the City's experienced cost of providing similar service, shall be made. < , If the reconnection is made at a time other than regular business hours at the customer's request, a charge commensurate with the extra cost of the reconnection will be added to the regularly established reconnection charge. DISPUTED BILLS ~ When a customer believes that the amount of any bill rendered by the city for service of electricity is in error, the customer should: ' (1) request an explanation of the, bill from the electric utility office of the city and if this does not resolve the matter, (2) request, in writing, an investigation of the matter, setting forth all information relative to the dispute. ¡ The city will investigate the matter promptly and communicate, in writing, its findings to the customer and refund an amount paid by the customer in accordance with its findings. Any balance still remaining will be due immediately. If the customer is still not satisfied, a complaint can be filed with the Electric utility Board of the city. Should this occur, only the amount described above shall be required during the investigation of the complaint or for 60 days whichever is less. The City will not discontinue service nor will the customer's credit be impaired during such investigation. The customer does not waive any rights he may have by following the procedure set out above. -45-