Res 2013-090/Approving a service agreement between Cash Cycle Solutions, Inc. for the Utility Billing and Notice Services

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point of contact throughout the entire process and will provide updates on additional services and products as they become available. The Contractor will provide written notification to the City immediately in the event of a change in project management. The Contractor will not substitute another representative unless approved in writing by the City in advance of such proposed substitution. In the event the City and the Contractor cannot agree to the substitution of the Contractor's Representative, the City may terminate this agreement in accordance with Article 6. All of these Contractor representatives and their directors are available during regular business hours Monday through Friday. Outside of normal business hours, Data Processors with experience in the production process are available Monday through Friday. Additionally the City's CSP will provide the City with training on systems and processes, and important ongoing contact information at the end of implementation. 1.12.2 Initiate the testing process prior to beginning actual production, based on the data file provided by the City. In addition, the Contractor will use this test file to initiate a job through CCS Mail ManagerTM like any other job processed through the system. Once completed, the test samples are provided digitally and physically to the City for review and approval. If adjustments are required, the Contractor will make those adjustments and initiate another test run providing samples back to City. The Contractor will repeat this process until the samples are approved. This implementation phase will continue for approximately 30 -45 days from the date the Contractor has received all necessary files and information from the City. The Contractor will create the bill design in the first ten days 10 days of the implementation phase. Near the 10 -day mark following receipt of the data, samples will be available for the City's review. The remaining period of time until going live with production is dependent on the number of changes, adjustments, etc. required by City of San Marcos. 1.13 ADDITIONAL SERVICES /CHANGE OR DELAY IN SERVICES 1. 13.1 The City may direct the Contractor to perform services outside of the scope of the Basic Services described in Sections 1.0 through 1.12 above. The Contractor will submit a written estimate of fees to the City and obtain the City's authorization before initiating any additional services. 1. 13.2 Each material change (deletion or addition) in the services to be provided by Contractor must be authorized by the City on the Authorization of Change in Services form attached to this Agreement as Attachment A. Compensation for additional services will be in addition to that specified for Basic Services in accordance with Article 12 of this Agreement. The approval of the City Council is necessary for all additional services the compensation for which exceeds $50,000. No charge will be made by the Contractor for any hindrance or delay from any cause whatever during the progress of any portion of its work that can reasonably be contemplated by the scope of work, but the City may grant an extension of time for the completion of the work, provided it has satisfied that such delays or hindrances were due to extraordinary causes or to the acts of omission or commission by the City. Any such extension of time will be provided utilizing the City's Authorization of Change in Services form. 7