Res 2013-090/Approving a service agreement between Cash Cycle Solutions, Inc. for the Utility Billing and Notice Services

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ARTICLE 2 THE CITY'S RESPONSIBILITIES The City will: 2.1 Provide full information to the Contractor regarding the City's requirements for the Contractor's services under this Agreement. 2.2 Designate Ernest Cavazos, Utilities Billing Manager as the City's Project Manager and authorized representative to act on the City's behalf with respect to this Agreement. 2.3 Examine documents and information submitted by the Contractor and promptly render responses to the Contractor on issues requiring a decision by the City. 2.4 Provide the Contractor with a weekly e -mail notification detailing the file(s) transmission for that week. 2.5 Provide a jpeg or of of the City's seal for use in preparing utility bills and delinquent notices. 2.6 Maintain a postage deposit with the Contractor equal to the amount of two months average postage costs which will be assessed by the Contractor to mail City bills and notices. The initial deposit will be calculated based on projected postage costs. Changes in the amount requested by the Contractor must be supported by volume of mailing, postage costs and usage reports. 2.7 Bear all costs incidental to this Article. ARTICLE 3 REIMBURSABLE EXPENSES 3.1 The Contractor's reimbursable expenses, including, but not limited to such things as expenses for reproduction of documents, auto travel mileage, delivery charges, long distance communications, and freight are included in the Contractor's basic services compensation. ARTICLE 4 PAYMENTS TO THE CONTRACTOR 4.1 PAYMENTS ON ACCOUNT OF BASIC SERVICES Payments for Basic Services will be made to Contractor monthly following receipt by City of Contractor's invoices. The amounts of these invoices will be based upon the number of bills, delinquent notices, arrears notices and inserts mailed by the Contractor for the prior month as well as any other customer approved services in accordance with Article 12 of this Agreement, less any disputed amounts pending resolution thereof. 8