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<br /> Page 10 <br /> explanation of the disposition of any complaint involving a <br /> customer's claim of damage to property, other than to containers. <br /> 2.13.3 Missed/Late Service: (a) The C~ shall investigate <br /> all customer claims of missed service, and if such allegations are <br /> verified, shall arrange for the collection of the uncollected <br /> materials within 24 hours after the complaint is received. In <br /> order to distinguish between valid and invalid complaints, such <br /> irregularities as late set outs or violations (set out of improper <br /> materials) should be noted at the time that the action taken is <br /> reported back to the CITY. <br /> (b) When a complaint is received on the day preceding an <br /> observed holiday or at the end of the day on Friday, it shall be <br /> serviced on the next working day. Should the COftRAC".fOR not <br /> clear such complaint (render collection service) within <br /> twenty-four (24) hours after a missed or late collection complaint <br /> is reported to it, the CITY may take whatever arrangements are <br /> necessary, in its opinion, to provide the collection service. <br /> (c) The CONTRACTOR shall be responsible for all such costs, <br /> charges and damages incurred by the CITY in completing the work, <br /> and any such costs may be deducted from any monies due or which <br /> may become due the CONTRACTOR. The CONTRACTOR will be given an <br /> initial 30 calendar day grace period, beginning with d~signated <br /> work start date, during which missed collections will be noted but <br /> none of the above costs imposed. <br /> 2.14 SEPARA~IO1f AIm PROCESS IKG SITE Prior to startup of the <br /> <br /> collection service the CONTRACTOR shall provide the CITY with the <br />