Ord 1991-046 - Laserfiche WebLink

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(b) The reconnect service fee shall be $10.00 each for water and sewer reconnect ions if a customer applies for service before 4:00 p.m., and $15.00 each if a customer applies after 4:00 p.m., but before 5:00 p.m. in order to be reconnected the same day. Sec. 30-22. DisDuted bills other than meter error. (a) A water and/or sewer utility service customer may request an explanation from the city of any bill for utility services that the customer believes is in error. The city Finance and/or Public Works Departments shall provide an explanation in response to each such request. Requests involving alleged meter error shall be resolved under Section 30-23. (b) If a customer is not satisfied with the explanatio~ provided under (a) above, the customer may submit a written request to the Finance Department for an investigation of the disputed bill, setting forth all informa~ion relative to the dispute. The Finance Department shall investigate the matter promptly, and submit its findings in writing to the customer. Any overpayment shall be refunded at that time and any underpayment shall be due at that time. (c) If a customer is dissatisfied by the findings under (b) above, the customer may submit an appeal of the findings to the city manager stating specifically the points of disagreement with the findings. The city manager shall consider the appeal, together with the response of the Finance Department, and shall promptly render a written decision on the matter. This decision shall be final as to the city's position on the matter. Any overpaYment shall be refunded at that time and any underpayment shall be due at that time. Sec. 30-23. DisDuted bills based on meter error. (a) If a dispute regarding a water and/or sewer utility service bill is based on a claim that the water meter is registering inaccurately, the customer may submit a written request that the meter be tested. (b) The meter shall be tested during normal business hours either on the customer's premises or at a testing facility. The customer shall be given reasonable advance notice of the time and place of the test, and shall be permitted to attend the test. (c) If the meter is determined to be registering within the accuracy standards of the American National Standards Institute (or AWWA), then the customer shall pay a $15.00 meter test charge. If the meter is determined to be registering outside the standards, an adjustment in the customer's bill based on the level of inaccuracy shall be made as a credit to the customer's account for a period of either the preceding six (6) months or for the period of time the account has been in the customer's name, whichever is shorter, and the city shall pay all costs of the meter test. SECTION 2. That if any word, phrase, clause, sentence, or paragraph of this ordinance is held to be unconstitutional or invalid by a court of competent jurisdiction, the remaining provisions of this ordinance shall remain in effect as if the unconstitutional or invalid portion had not been adopted. SECTION 3. That all ordinances or parts of ordinances in conflict herewith, including without limitation Sections 30-7,30- 8,30-28,30-26 and 30-37 of the San Marcos Code of Ordinances, are hereby repealed.