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<br /> 8.7.3 Vendor can provide remote diagnostics if needed. <br /> An integral part of Data General's repair philosophy is <br /> the utilization of ADEX Diagnostics via the Customer <br /> Support Center. ADEX Diagnostics is loaded, run and <br /> analyzed prior to Data General's dispatch of a Field <br /> Engineer. Approximately twenty percent of all service <br /> calls are diagnosed and repaired remotely from the <br /> Customer Support Center. In the event a Field Engineer <br /> is required, remote diagnostics provides the Field <br /> Engineer with the problem before dispatch which allows <br /> the Field Engineer to bring the part(s) required to <br /> repair the system. This translates into less system <br /> downtime for the CIty of San Marcos. <br /> 8.7.4 Parts inventory available within 12 hours for Data <br /> General MV10000 and MV7800 parts not listed under <br /> section 7.7. <br /> Data General maintains an inventory of approximately <br /> eighty-five percent (85%) of the parts needed for the <br /> systems as specified in this RFP at the branch office <br /> responsible for servicing the City of San Marcos. In <br /> addition, Data General maintains a computer network in <br /> each branch office that enables each branch to utilize <br /> another branch's inventory in the event the servicing <br /> branch is out of stock on a particular part. Data <br /> General's extensive inventory enables each branch office <br /> to obtain parts within the 12 hour time period as <br /> specified in Section 8.7.4 of this RFP. <br /> 17(b) <br />