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8.5 Schedule of preventive and remedial maintenance to be included in the agreement. Data General agrees to provide remedial maintenance as required and requested by the City of San Marcos and as specified in Data General's On-Call Service Agreement (included in Data General's response to this RFP) and this RFP, or as agreed upon between the City of San Marcos and Data General. In addition, Data General will perform preventive maintenance during week three (3) of even months or, if agreed upon by the City of San Marcos, during a remedial maintenance call. 8.6 Not less than three (3) Data General MV customer references in the Austin/San Antonio area (512 area code). Data General provides On-Call Maintenance Service out of its Austin, Texas, facility for the following MV Class customers: TEXAS DEPT OF COMMERCE 816 CONGRESS AVE. AUSTIN, TEXAS 78701 RANDY BROWN 512-320-9618 TEXAS ADULT PROBATION 8100 CAMERON RD SUITE 600 BUILDING B AUSTIN, TX 78753 BOB BUSH 512-834-8188 STATE FARM INS. 9001 N. INTERNATIONAL HWY AUSTIN, TX. 78787 CHARLIE LYDA 512-834-5696 8.7 Verification of the following: 8.7.1 A 24-hour, 365-days per year continuous line for service requests. All requests for service' from the City of San Marcos may be placed by calling Data General's Customer Support Center toll free at l-800-DG HELPS. The Customer Support Center is staffed 24 hours, 365 days per year. 8.7.2 Vendor holds license to diagnostic software for Data General MVlOOOO & MV7800. Data General is the developer and only vendor responding to this RFP that holds license to Data General proprietary ADEX Diagnostics. ADEX Diagnostics have been specifically developed by Data General to quickly diagnose user problems by utilizing powerful diagnostic routines that exercise the entire Data General system. 17(a)