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<br />FEE Øl 2Ø:55
<br />Service Center ïel~phone No.
<br />1.S00..0G.HELPS
<br />
<br />EXf-/ í
<br />Data General Service, Inc.
<br />A, $l.absidi.ary 01 Dau¡ Gent-ral CorþOration
<br />
<br />51
<br />P.ØØl
<br />00 $1 Agr"mttnt No.
<br />
<br />IJom 303
<br />Aft: 1'86
<br />013'103-04
<br />
<br />1/
<br />
<br />f-i
<br />
<br />CU$tomer No.
<br />
<br />S,O. No.
<br />
<br />ON':'CALL SERVICE AGREEMENT
<br />
<br />,Initial Term From
<br />
<br />19 - To
<br />
<br />19-
<br />
<br />PrincipII Period 01 Maintenance (PPM)'
<br />Contracted Period of Maintenance (CPM)'
<br />,E¡(tenoed Period of Di~gno8i8 (EPD)'
<br />Optional (24 HO/Jr1 A..pon.. (ReI. para;raøh 4.C.ii): Yea
<br />'bcluding Legel HOlida.VI, I
<br />
<br />INVOICE TO: (BUYER),
<br />
<br />CITY
<br />STATE
<br />
<br />ZIP
<br />
<br />CONTACT
<br />TELePHONE
<br />
<br />IiIuyer _0""1 to purcha$9 and Data General SeNice InCO/pOr8led rDGSI) agrees to fUrniSh,
<br />al tI1e In8tailat.OtI I.«:alion ClQeÇd.td abm. malOtlnance 'ØI'\IiCð Ct\ \he as Ntalled
<br />IQuipment ccntig¡.ralion sllOwn on SChe<lI,IIO A (Form 303A , S COpy 01 wtriC/I will ~
<br />lurnist1ed 10 av,.r aft" Insl8i111tion, Such ScnedUfe A 1& lIICorOOrltld herein and made a
<br />P.,t 01 thes Agreement Por lelerence purposes only. the DGG:/OQSI quol8tiOn ¡«ached
<br />hareto rBflecta a QUOtSd (prelminary) eQl,liØlllent con"guration. Tnls auotatiol1 is Slolbilct
<br />10 adjustment 10 rolloK:l the 8-:11111 equipment configuration $tIo"," on Schedule A, ~
<br />Cliff","!.
<br />1. tUGIBJUTY
<br />. Þffl Sotslelll Of I'1telïQenl Work.$1*IiOIl located within me 50 United $IJtel or 0.;11101 01
<br />COIUl'1'Ibi;¡,. ¡¡! the In¡;tallatlon Location speciI,ed atJove, ~ "Ii;:ble for InclusIon unOsf tnli
<br />Agreemem SuQllilel to the gllgwlng: I
<br />, A. A System is ~ ~ed is a combinelion of computer eQLI lYle1'l1 _¡¡lied by Cat.
<br />Ge/I..., Corporajjon lOGC! which 18 ,"Ierconneclea by power or 8Í~1 catJles and
<br />ccnnectlon!l. ~ wniell I'nl,tf CGC'I rr1lnUnum eQuIpment ronliQ...,ation rtQu".""""tS.
<br />inclUding Willlout lirnitatiCl'I: (i) - C*",1r81 PrOC8&IÌI1( Unit (CPU): Iii) IlliI'lÌITIUm lIIelllory ba"d
<br />On CI'V type 1/'1 aCCOl'dance wrth men current CC3S1 POliCy: snd (iö) a OGC t8l1T14naliCONoie
<br />device Of eQuivalel'll ill~ullo\ll )Ut d8VIl;e Oelll'l1ed acceptaCle I )y OaSt AU IJGC suØpli"d
<br />8CILiIJment et the Inet.lltbon't.oelll/on Whlell COmo/is.. lUcri Syatem lIIt,Ial I>e Co....ed,
<br />1'Ier0\l'10er,
<br />~. Nt Inlel!ìQent WorkstaliOIl ia Cleli".ò II . combinallOtl of compuler equiømenl sugglied
<br />by CGC witn IIlfI mi1inurn IICIUÍpmenl çOnllQlM'ltiOn feQuirittnen!s defined uncIer a Sý'Jtem
<br />(Pafagr.~ I.A a;:.:w.) whiçh II ,"dOMd In a Single caDlna! arId iØenti!~d in OGC'i Price
<br />liln as memcera 01 Discount FelllilieS "CC thrOIlÇM 405.
<br />C. A System or Inl00Ngeni ~orICltatjon (both ne,e.naner reletred to u Ih, 'EouiDmenl')
<br />cOW/ed *!11M/ under. OGC wwrranty or an fJl aÞr1Q oat! Service. AQr""m,nt rnmeClate/Y
<br />jlrior to !I1e eHect¡\Is oate 01 1/1'& "QuI.ment. is 1119'018 fer ,"elUsIon unaer thIS Açreemenl
<br />mmediale4y upon e..¡:.r.tion 01 100/\ DGC Warranty or Samee, Agr"emlllni without a pre.
<br />contract t!8Pl!ctJclrI. .
<br />, I), EcMpment covered under a DGC OEM S\lpgle""ntary Warranty (Form 3,51,mme-
<br />1IIII1f4V prIOr to the e"ee~ da!e of this Agreement. is eliglbllO tor inO:lUsiQn uno,r thll
<br />AI,1rttmlnl wilhi;l,I\ II ;II( -<:0r4tIlCI NQeCliOn Dr 0051 il l!11! euyer nu IIK,n tI\9 cae
<br />oeM SuPDl8TT181'1t1l/V WSlTanty COIIHCr,rIlvely willi the DGC OEM I/'llbel Warranty.
<br />E. Acceptance of all ;QUiø1'I1wnt le"cept as prollided ill PeraQfeolla '.C and 1 D above}
<br />ia sl,l( ~t 10 )r~ntrlct lI1epo!CllOO cllarges *n;:! rerurbllhment cnargee by OGS!.
<br />F. AcC8D!ance of EQuipment oeSoÇIn.'ed Oy CG::: IS cultomer InStahaDle anc EeUlDmenl
<br />Î'lstalleO prIOr to ,e"eeUliCI/I Of !his .o.gree,."..,t. 18 suo,ect te 1M t~i!l Oy OG$I 01 iden\ilyin<;;
<br />a~liOn (I.i. OGC AellnowIeOQellletlt FOtm).Ist,",", DGC /7 OØe! ana. wnen IWDIrC.SlIIe,
<br />-",I I'4IITIØers 01 an COt'I'IØðMlIIs Of Ec uÍ :Irntent dtlivered 10 sImr. If said oocumentat¡CI/I
<br />Ì$ not r_d by EJáSI prióf 10 1111 WJq J'al1on of II1e aPOllcatlle E~ "'rT1In!y
<br />pe,lOd, acceøtallCe 118IW/'Ider WlÞ be suo 8ct to Par.or.Ph 1.E l:;¡ove
<br />2. DAM OF AGRiEMEKT< '
<br />. U. lt1itiBl Term of IIIIS AgfMlllt!lnl will commence as noted above and sl\all Þe no!
<br />Ius tnan tl'lfae months IIQr Qreatlr lt1an twelVe monllls, TI\~e.f1er, \hiS ¡l,gr.....ent _II
<br />fIOIIIinI¡e 1M'119$1i t8'l'Tl1inatad ~ Bitner )lIlly, \ ~on a mmmum 01 Sixty aays pIlor wfinell
<br />fIOt'oee.
<br />3. peRIOD OF COVERAGf"
<br />A. Tile ".n\:lard panoo ot coverage lor on-sile '1"";1. Cellg;l8ta: nere as !!18 iI'r,nClCaJ
<br />P"iod of Msln'enlnee (PPMJ. 11 any consfl~hve nln-e hOw'l, ",ect.: ~,. me Buver,
<br />~\Ween 8 A,M ana I) P.M., Moooa.,. I",au_" "rKiay. fXCiuClll1~ Legal "01,04." ~nl;lClØ
<br />-on-BIle Cove.IIO" ':ayond'1I1a ~.. :;' ~vall81jle .to tile eWI' '" a;;;o"::a-;, ......:11 0\351'.
<br />~ c;¡,¡rr8l1: QCIICI6a .tI( .rI'" lUll..:: \.:. CGSrs.IJ/ICI.aQœOI/a!. T1\6 8111... :>erlOC 01 ( no
<br />Ille COVI!'tIl;/'. '~tJnaard and axlendedl 1111111 tie tne $Ime fa" II! EQU\tJmen", :overea nerelll
<br />and l1'Ia" I!,¡ cas[Q.'ale~ I", Col1traCle;¡ Penda 01 Mlrmena~;;! :::""~,
<br />B. Ino: Sla"gilO penoo of ,covsragEllor ;;emot, C)¡,¡¡n~t; 51MI;8 \I j¡,s iaIT,. as 1n6
<br />CPI.4 for Cln-Ilte servi.;e EII;I,ndød c.8O'10a:': Coverage 06VO'"'od !lie :;:sou """, Þ8 IOVlMøble
<br />to Buyer, g.penc I1!9 on me EQulomel'.' tyg. and in accer::a.,Cf "'" cas 5 1n8t\ current
<br />pOlloe& and. rstet $\Iþiect 10 DGS: 1 OIIt" aporo.11. T~6 ~r¡oe or or.a~QS1i; ~coort
<br />
<br />!!uv.r P,O. No.
<br />
<br />Mon. . Fri.:
<br />
<br />Sat.:
<br />N/A
<br />
<br />Sun,;
<br />N/,A,
<br />
<br />"-
<br />
<br />--
<br />
<br />-
<br />
<br />---
<br />
<br />--
<br />
<br />-
<br />
<br />INSTALLATION LOCATION
<br />
<br />CITY
<br />
<br />STATE
<br />
<br />ZIP
<br />
<br />CONTACT
<br />TELEPHONE
<br />
<br />outsi~ !he CPM snsn be deBlgl'l4/et;J the E><tBrtOec1 ?erroá of Diagnosis (EPO¡
<br />4- SCOftE OF SiRYICIS
<br />A, REMOTE CIAGNosnc SERVICE. 0051 eooedvOrl to dl8;nose EQuIPment lei ur,¡,s
<br />prior to prOviding on.sile leMce tJut reservel the right, Wheo appropriate, 10 oroviOe 0"-
<br />lite sel'\ltCa aa tne lOie servil;. INOUfce Unger IlIis AQrnm81'11. When \he E\WIpmenlli&t6d
<br />on ScI1edUie A Ie lerw:ea IoII"Idw Remote Otaonostlc Se."'i(:e (Remotl A&ólstance or Phone
<br />Asalstance), as delelTl1O'1ed bv tnen current DGSI "o idel, CaSt WIn use ils best "Ifort;
<br />10 provide suCh ser\loc:e ,ø¡¡ropna!1 to tne EQuIpment IhrO\lgh III. Customer Support
<br />Center rOSC), a8 followa,
<br />i. REMOTE ASSisTANCE (voice and on-rtl'le) . DGSI. '" cooperation 'WIth Buy...r, wiil
<br />~mp oy the OGSI prOprietary service technology end 10QI; not~ in Section 4.8 10
<br />ørO"'1Oe Remote AsliIsll1l1Ce UUIUlQ vOIce and OrHine eOn/ltctlOns, as IDorOØMste. III
<br />connecliOft therMh. Buyer agrees to: la) providø, ilt ils sole cost and e) ~(¡s~ ¡t11lj
<br />meintain In gOOD 'NOM; \)I'd". a tMB (I1'IeUUled bLlSineull~ anO an RJ4':' data
<br />wall ¡Sell. Buyer'; items II1\Ist be in Ølac:e and goerating no !eter lnan IIIXty (60\ dav.s
<br />from \he !;Quiøml"1 inslallBttO/1 date showlI in $çhedule A; (n) fully comPly with ¡ind
<br />implement DGSI's then Currenllmx;edures as established lor :jerr\l~tl' DiagnostiC SefV1Ce;
<br />(C) tie reacon."" to reQua_is to load dia~110stic m.dia anQ aastet 0<3$1 engln~r$ in
<br />problem àelfl/rnOn,,'ion: a'1d (d) UpOn e"ecUhCII 01 this Agreement. prevlCe ooSI ..1111
<br />v"lid Ular-P8&swords (ana any ct\.n~s Ihereto) necessary fOr Eoul","e"! access.
<br />BuYEA MUST COMP:.ETE THE FOLLOWINQ;
<br />System Soliwa,e LO.;Id ClevIe. MOdel
<br />(TaOt Olive or Cltlkene Olive)
<br />Vier Pon CommunIcations Inl,,"aes
<br />(ñ5-232. Currlnt LOW, R$-422)
<br />Ã. PHONE ASSISTANCE (voIce Only) - OGS:. in coooeratoon with Buver, will emplOY the
<br />DGSI proO/lBtal'( servlO:" IlIIthncOOgy and tools noll!!d in Section 4,B to provIde Conone
<br />A~lanee, 1lti1~lng vorce connections. U 100ropllale. !n connectIon Iht:tewilh. BUVllr
<br />agtf:U to' (a) exscute me oas! øroøriltary djaçnostlcs pl1or 10 initialing a '/lport 01
<br />Eouipment1B1iu1e al'ld (b) U$lS: Ihe CSt 11\ prot)l~m idenlih;;¡¡lion prior 10 tM d,spalell
<br />at on-aile $el'VlCe
<br />0 BUVER HEREBY ELECTS TO WANE USE OF THE ABOVE RliMOTEDIAGNOSnC
<br />SERvICe AND AGREES TO PAY cas! A 'TWENTY PEP CENT 120%) MONTHLY
<br />SIJFlCHARGE BASED ON THË BASIC MO~JTJ.tL Y CHAA::>e reA THE FU~l TE?M
<br />OF THIS AGREEMENT.
<br />B PROMIET AAY SERV1CiS Dunng tne term Of lIIi$ AQr.emenl. DGSt will ,"slall and
<br />mernta~, at \!'Ie Inst.fle~an Location, DaS! ØToDrietar)' hareware. software ~n:: rllll..1cd
<br />QOCU/!!enta¡¡OO (~M.ller 'Proprietary Items., YoTIlen Jre \hI øclullM! property at 0051
<br />.1Id CGC. as aØØlDØliate 10 \he EQUIPment. A coøytiont nO'ICI on any Proonetsry Item
<br />IIVIIIIeIt does not çonltiMe Dr 8\IIOence I ø\ltllication or PutMrc Ooecto8Ufe. SuCII PfOØtietJry
<br />n8TT1$ may II'IClUoe Oil! not ~ limited to :ne fOllOwing; Cornmunrcallonl S....tcl1. mocam,
<br />~tIIe$ dilQnCtlJcs ana OClØl"tlOIIII 1IIII1II"l'IanCe lottwate. Buye. Igre88 10 imoIement
<br />0051'6 men OJrtet'll dil;nol11c programs I!y UI:Ii%ìtI: S1.:~11 cragrems on medII SpeCil~o
<br />l:Iy 00$1 DGC ëciJ&cment di.tQl'lostio;s end documentat,()l\ are iIIciuded with DESKTOP
<br />GENEFlAi'ION ~.r Systems enQ IItleJ60ent WOrlIst!.11Ons ~n $1.'CI1 EQ\,opment is
<br />SQid IIV OGC .
<br />aUV;¡¡ ~ECOG~:z.:s ANO ACKNOW1.EDGES THE EXCLUSIVE FliGHTS 0/= 0051 IN AND
<br />TO THE AElOV! ""':;>PR:E7 ARY I'TEMS A/IO AU.. R¡;¡';' TEO COCUMEN':' ATION. INCLu~NQ
<br />A.i.l MODiFiCATIONS. UFOAT:5. eNr-tANCEMENTS, ETC. ACCORDINGlY. BuyER AGREES;
<br />I,J 'To RES¡;;¡V: T,;: PFloPRIE'TAF/y ITEMS FOR TH£ EXCLlJSIVE us!: 0" OGSI ANO!
<br />01'1 SUYS1lÞ;CE:: ':'HIS Aao;5i/.4ENT: (ÏI) NOT TO :::O"'Y T~ PROPRIET.A.RY ITEMS. IN
<br />WHOle OR tool PAI'f".' Ii) NOT TO OI$Ci.OSE 00 MAKE AVAILASI.S TO ANY iHl~O
<br />PARTV TH! pj: O!"~l\RY rrEIv1S. NOI'\ USE TI'tEM FOR A/oiY PuA?OS¡: e.xcen 1'.$
<br />S;O;::""C;":'~Y ,I",":">iOR..::î:;:; ay ';'H:3 ':'Q;:;~MEI";":'. (0"1 'iû Í'ic~AIr-¡ O"~Y ï;..,E MOSï
<br />CJAREro.':' ñEvi$lOf. OF O¡.l..GNCSTICS ANt¡ ;;EiUR~ Ä.U. OUTDATED REvISIONS TO
<br />OOSI \.!PeN 1'IE::=r"-- Oõ' AN UPCA";"f;: ANO Iv> ,= A;:;!..'FlN Ai.L TME P¡:;:)PR!ET "FlY
<br />ITEMS TO OGSI Ll"'01>0 :XPII1ATION OM CANéEl.~.A"':ON"rERM1NATION 0.. ,HIS AGREE-
<br />MeNT.
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