Res 2013-196/Approving an agreement w/Tyler Technologies, Inc. for a Financial and Human Resources software and application system

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Project team members will be the core functional leads for each area in the system. The project team members have detailed subject matter expertise and are empowered to make appropriate business process and configuration decisions in their respective areas. The Project Team is tasked with carrying out all project tasks described in the Statement of Work including planning, business process analysis, configuration, documentation, testing, training, and all other required City tasks. The Project Team will be responsible for and empowered to implement the new system in the best interests of the City consistent with the project goals, project vision, and direction from the Project Manager and Executive Team. Project Team members will be dedicated to the project full time. The City Project Team/Functional Leads will be responsible for: • Making business process changes under time sensitive conditions. • Assisting in identifying business process changes that may require escalation. • Attending and contributing business process expertise for As -Is, To -Be and the Static Environment Testing sessions. • Identifying and including necessary subject matter experts to participate in As -Is, To -Be and the Static Environment Testing sessions. • Providing business process change support during Core User and End User training. • Completing security templates for all Core and End users. • Completing Performance Tracking review with City Project Team on End User competency on trained topics. • Providing Core and End users with dedicated time to complete required homework tasks. • Acting as supervisor /cheerleader for the new process. • Identifying and communicating to City Project Team any additional training needs or scheduling conflicts • Actively participate in all aspects of the implementation, including, but not limited to, the following key activities: • Complete homework assignments • Kick -Off Planning and Coordination • Project Management Plan Development • Schedule Development • Maintains and Monitors Risk Register o Escalates Issues as needed • Communicates with Tyler Project Team • City Resource Coordination • As- Is /To -Be • Best Practices Decision - making • Static Environment Testing (SET) • Change Management Activities • Analysis, Table Building, Security and Workflow Maintenance • Process Training • Customization Specification, Demonstrations, Testing and Approval • Conversion Analysis and Verification • End User Training • Parallel Testing and/or Trial Run Testing • Forms Design, Testing, and Approval • User Acceptance and Stress Testing CITY OF SAN MARCOS, TX PAGE 8 OF 62 ERP PROJECT- FINAL SOW