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Database Configuration <br />Determine database configuration and <br />Lead <br />Participate <br />specification, i.e. cluster vs. mirror <br />Server Specifications <br />Provide server specifications and <br />Lead <br />Review <br />consultation <br />Hardware Quote <br />Obtain hardware quote from vendor <br />Review <br />Lead <br />Quote Review <br />Provide quote for review and approval <br />Review <br />Lead <br />Hardware Order <br />Order hardware and notify of arrival date <br />Review <br />Lead <br />Installation Confirmation <br />Arrange and confirm onsite installation <br />Lead <br />Participate <br />Hardware Notification <br />Notify Tyler when hardware arrives <br />None <br />Lead <br />Pre - Installation Conference Call <br />Installation Eng. to arrange conference call <br />Lead <br />Participate <br />to discuss and finalize installation process <br />Hardware Configuration <br />Confirm hardware is configured and meets <br />Participate <br />Lead <br />Confirmation <br />Tyler recommended specifications and <br />system software at necessary service pack <br />and patch levels.. <br />Onsite Work <br />Arrive onsite and begin Tyler software <br />Lead <br />Participate <br />installation <br />Installation Review <br />Review overall installation process with <br />Lead <br />Participate <br />customer <br />Installation Resources <br />Provide necessary resources for installation, <br />Review <br />Lead <br />includes: Network Admin, Active Directory <br />Admin, Server Admin, and any other <br />required personnel . <br />Munis Installation <br />Install Tyler applications <br />Lead <br />Participate <br />SQL Database <br />Install and configure SQL database <br />Lead <br />Participate <br />Administration Training <br />Conduct administration training to review <br />Lead <br />Participate <br />all server configurations <br />End User Software Installation <br />Conduct training to install end user <br />Lead <br />Participate <br />Training <br />software <br />Installation sign -offs <br />Provide system installation report. <br />Leads <br />None <br />Onsite Installation Acceptance <br />Complete installation sign offs <br />None <br />Owns <br />Schedule Remote Work <br />Arrange for items that will completed <br />Lead <br />Participate <br />remotely <br />Remote Connectivity <br />Provide connectivity assistance for remote <br />Participate <br />Lead <br />items <br />Remote Installation Acceptance <br />Complete remote installation sign offs <br />None <br />Owns <br />CITY OF SAN MARCOS, TX PAGE 21 OF 62 <br />ERP PROJECT- FINAL SOW <br />