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will configure the gateway application to automatically create a backup on a nightly basis, <br />and store to a location specified by the City or set up by the Contractor if needed at no <br />additional cost to the City. The Contractor will create a backup schedule for the database for <br />storage to a location specified by the City at no additional cost. In addition, the Contractor <br />will create required database tables and fields through the Ignition application but custom <br />database tables and fields will be created using SQL Management Studio. These fields will <br />be accessible in the Ignition application or through the Ignition reporting module. <br />Reporting <br />The Contractor will: <br />1.1.19 Determine what reports the City needs the Ignition Software to produce. <br />1. 1.20 Write the reports; and <br />1. 1.21 Test the reports in accordance with Exhibit C. <br />Training <br />The Contractor will: <br />1.1.22 Provide onsite training to operators, administrative personnel, IT personnel, and all <br />other required individuals as specified in the City's RFP and as is included on the Contractor's <br />website. The Contractor will provide an operational manual(s), which will include an overview <br />and instructions on the HMI operation along with any administrative functionality. <br />Testing <br />1. 1.23 Perform user acceptance testing throughout the Project as screens are being developed. <br />This schedule will allow the City to be closely involved in the design and look of the Project <br />along with ensuring the end product meets all expectations. The existing SCADA system of <br />Lookout and the new SCADA system of Ignition will be running in parallel during this process, <br />which will allow the customer to compare functionality of the two systems side-by-side for <br />testing purposes. <br />1. 1.24 The Contractor will provide support through the Software Provider as an online <br />searchable knowledge base along with a user forum and training videos included in an online <br />university. Support also includes free software upgrades and email support with a 48 hour <br />turnaround time. The knowledge base is searchable by keyword but is not context searchable. <br />Outside of the online help from Inductive Automation, the Contractor will provide support <br />24/7/365. <br />1.2 ADDITIONAL SERVICES/CHANGE OR DELAY IN SERVICES/PROJECT <br />ASSUMTPIONS <br />1.2.1 The City may direct the Contractor to perform services outside of the scope of the Basic <br />