Res 2017-117/Award a contract for CDBG-DR Housing Case Management and Pre-Construction Services

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Contractor cannot agree to the substitution of the Project Representative, the City may terminate this agreement in accordance with Article 7. The Contractor's Project Representative shall assign all necessary personnel including Case Managers and Intake Specialists and establish Goals and Performance Measures. The Contractor will provide Case Management and Pre- Construction Services for up to 80 applicant households that submitted an application for one of the CDBG-DR Housing Programs. 1.1 TASK 1 - HOUSING CASE MANAGEMENT SERVICES AGENCY RELATIONS The Contractor will: 1.1.1 Using the appropriate Policy and Procedures Manual: Single Family Owner-Occupied Rehabilitation and Reconstruction Housing Program Policy and Procedures Manual or the Rental Property Housing Reconstruction Policy and Procedures Manual assist the City with Applicant Relations by securing the necessary personnel and equipment to be able to process applications in-person and over the phone within fifteen(15) days of the contract start date in accordance with Housing Programs Guidelines, policies, procedures, and business processes involving determination of eligibility, benefits and a prioritization of applications. 1.1.2 Assist applicants with application completion and submission. 1.1.3 Perform in accordance with the City's program guidelines reviews of application and determining eligibility. 1.1.4 Safeguarding Sensitive Information Maintain the privacy of applicant information as allowed under the Texas Public Information Act, Chapter 552 of the Texas Government Code. Safeguarding Sensitive Information. The Contractor shall comply with The Privacy Act of 1974, 5 U.S.C. § 552a, The Freedom of Information Act 5 U.S.C. § 552, and Section 208 of The E-Government Act regarding the disclosure of information about clients. Compliance for CDBG-funded projects is also spelled out in 24 C.F.R. § 5.212. i. The collection, maintenance, use, and dissemination of SSN's, Employer Identification Numbers (EINs), any information derived from SSN's and EINs, and income information under this subpart shall be conducted, to the extent applicable, in compliance with the Privacy Act and all other provisions of Federal, State, and local law. ii. All assistance applicants shall be provided with a Privacy Act notice at the time of application. iii. All records, both electronic and paper copies, shall be maintained in systems that have the appropriate administrative, technical, and physical safeguards to protect the information, however current. 3