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14) Provided customer service personnel Personnel can provide required training on system functionalities. current read, on- demand read and navigate EkaNetTM Data Mana er 15) Provided the City with operating manuals Delivered EkaNetTM set and documentation of the EkaNetTM. of manuals 16) Participate with City and Harris to confirm billing determinant data is valid against Accurate bills le ac s stem data in ut. 1.3.11 Provide a schedule for agreed upon EkaNetTM Data Manager Enhancements as follows: a) Re orts: Provide an administrative license and copy of Crystal Reports 2008 software to the City with the interface, to include all tables and links the tables to one another in EkaNetTM Data Manager; b) Enhancements: In order to demonstrate the Vendor's commitment to the Project's success, the Vendor agrees that it will provide the prerequisite enhancements to Vendor's software, identified features and enhancements on the software roadmap table below: Currently On Software Roadmap Time line 1. Provide dashboard capability to do remote disconnect or reconnect. Develop the capability to execute remote disconnect from the EkaNetTM Data Manager 4Q08 consol. This is currently done through EkaNetTM Network Manager and not accessible throu h EkaNetTM Data Mana er. 2. Peaks report for non-demand meters The peaks report provides the six highest demands within the time frame requested as 3Q08 well as the total energy during the same time period. In addition the load factor for the time eriod is re orted. 3. Develop aMulti-Speak interface Provide the ability to directly or indirectly communicate with external systems such as the Harris Computers, Inc utility billing system. This does not have to be Multi-Speak for San Marcos but we will be completing Multi-Speak exchange capability for those 4Q08 utilities that are Multi-Speak compliant. We will set down after contract signing with San Marcos, Harris, Eka Systems along with sub-contractors to determine the most cost effective and efficient manner to accomplish this interface. 100 hours of Eka S stems develo ment time has been allotted for this function. 4. Node Exception Reports that have not reported in A standard report will be provided on a daily basis showing all Nodes that have not 3Q08 reported within a user specified time frame with the listing sorted by the longest lapse in data at the to of the list in descendin order. 5. Provide exception report list of meter Nodes that contain non-normal interval status codes Missing or loss of potential, for example, is considered as non- normal intervals. This 3Q08 report lists all meters with non-normal intervals. The user will have the ability to define what is considered anon-normal status. As an example some utilities do not consider loss of otential as anon-normal interval. Advanced Metering Infrastructure Agreement Page 11