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DocuSign Envelope ID: 103DC81A-DA34-4DDA-AAF4-6AAAB065D71F <br /> 36 Describe your use of technology and Mansfield utilizes a wide array of digital mediums for enhancing marketing effectiveness: <br /> digital data (e.g., social media, <br /> metadata usage) to enhance Social Media - with over 13,000 followers, Mansfield is a thought leader on social media <br /> marketing effectiveness. and can drive traffic to the Sourcewell contract via posts and updates on Linkedln, Twitter, <br /> and Instagram. <br /> Search engine optimization: Mansfield invests in search engine optimization and our <br /> website ranks on page 1 across several industry related keywords. <br /> Email Marketing - Mansfield utilizes email marketing to reach out to new customers and <br /> nurture prospects with information. As part of our email and digital market efforts, <br /> Mansfield can offer participating and prospective agencies access to our free fuel <br /> newsletter, FUELSNews, which contains market trend information, tips and tricks for <br /> improving purchasing, and more. This publication is distributed to 6,000+ subscribers daily <br /> and can also be found on the web at https:Hmansfield.energy/market-news. Mansfield often <br /> runs articles on purchasing best practices where the Sourcewell contract could be featured <br /> throughout the year. <br /> Online Webinars - Mansfield engages with potentials on webinars and tracks interactions <br /> during the event, providing more details that can help move a deal forward. Mansfield <br /> already hosts a regular webinar cadence on market news and purchasing best practices <br /> where the Sourcewell contract could be incorporated. <br /> Customer Relationship Management - Mansfield uses Dynamics CRM to track customer <br /> interactions and keep deals moving forward, to ensure that no customer ever falls through <br /> the cracks. The company also has a vast database of customer contacts and potentials <br /> that are candidates for the Sourcewell contract. <br /> Virtual Meeting Platforms - Mansfield sales representatives use MS Teams, Zoom, Webex <br /> and other platforms to connect virtually with customers. <br /> 37 In your view, what is Sourcewell's role Mansfield would take a collaborative approach with Sourcewell to promote the RFP with <br /> in promoting contracts arising out of understanding that the majority of effort be undertaken by Mansfield. Our marketing and <br /> this RFP? How will you integrate a sales efforts will be communicated and coordinated with Sourcewell for mutual benefit, <br /> Sourcewell-awarded contract into your including the potential for joint press releases, shared social media content, and more. <br /> sales process? Mansfield believes such an approach will amplify the visibility of this new contract. <br /> Beyond coordinated marketing, a Sourcewell award will have dedicated sales <br /> representative responsible for pursuing new business and reaching out to potential <br /> prospects on a 1-to-1 basis. In the fuel space, this outside sales approach is necessary <br /> given the complexity of customer fuel programs and the need for a collaborative <br /> partnership to solve tough fuel problems. Cooperative contracts are a key component of <br /> Mansfield's government sales efforts; Mansfield's Government Sales and Account <br /> Management teams will be trained on the Sourcewell contract so that company <br /> representatives feel comfortable referring customers to Sourcewell whenever possible. <br /> 38 Are your products or services In the fuel industry, e-procurement ordering is not common due to the complex and volatile <br /> available through an e-procurement nature of fuel sales. Fuel management programs are typically complex and our sales <br /> ordering process? If so, describe your process is solutions based which lends procurement conversations to in-person meetings <br /> e-procurement system and how and phone or email messaging. <br /> governmental and educational <br /> customers have used it. That said, once a customer is onboarded, individual orders may be placed on Mansfield's <br /> FuelNet portal for fuel and DEF products in the US. Discovery work is underway to <br /> continue finding new and easier ways for customers to purchase more products online and <br /> in Canada. <br /> Table 8: Value-Added Attributes <br /> Line Question Response* <br /> Item <br /> Bid Number: RFP 121522 Vendor Name: Mansfield Oil of Gainesville <br />