Laserfiche WebLink
DocuSign Envelope ID: 103DC81A-DA34-4DDA-AAF4-6AAAB065D71F <br /> Table 9A: Warranty <br /> Describe in detail your manufacturer warranty program, including conditions and requirements to qualify, claims procedure, <br /> and overall structure. You may upload representative samples of your warranty materials (if applicable) in the document <br /> upload section of your response in addition to responding to the questions below. <br /> Line Question Response* <br /> Item <br /> 45 Do your warranties cover all products, parts, and Mansfield offers industry standard warranties. <br /> labor? <br /> 46 Do your warranties impose usage restrictions or Mansfield fuel and services are warranted, but fuel can become tainted if it <br /> other limitations that adversely affect coverage? sits for too long (for various reasons) or a customer's tank is not properly <br /> maintained. Mansfield warrants the fuel will meet specifications upon delivery, <br /> but not that it will maintain the required specifications in perpetuity. <br /> 47 Will you cover warranty service for products Mansfield warrants the fuel will meet specifications, regardless of the <br /> produced by others that are part of your proposal, producer. <br /> or are warranty issues typically passed on to the <br /> producer? <br /> 48 Describe any service contract options for the Mansfield may contract our services with local commons carriers to deliver <br /> items included in your proposal. fuel products and local vendors to perform equipment services. <br /> Table 913: Performance Standards or Guarantees <br /> Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and <br /> overall structure. You may upload representative samples of your performance materials(if applicable) in the document upload section <br /> of your response in addition to responding to the questions below. <br /> Line Question Response* <br /> Item <br /> 49 Describe any performance standards or Mansfield will deliver fuel products that meet federal, state, and local industry <br /> guarantees that apply to your services standards. Mansfield fuel products meet all ASTM industry and commercial pipeline <br /> standards for fuel quality. <br /> 50 Describe any service standards or Mansfield believes that regular communication, transparency, and performance <br /> guarantees that apply to your services measurement foster any relationship. Two-way communication allows all parties to be <br /> (policies, metrics, KPIs, etc.) engaged and involved in the decision-making process throughout the contract term. <br /> Communication is perhaps the single most vital aspect to developing a successful <br /> partnership that eventually enables Mansfield customers to achieve their strategic <br /> priorities and avoid critical problems. <br /> Accordingly, Mansfield has developed a quality control and assurance plan consisting <br /> of several metrics: <br /> - Invoice Accuracy and Timeliness: Mansfield tracks every invoice for accuracy to <br /> ensure the customer receives an exact invoice. FuelNet automatically tracks invoice <br /> accuracy and timeliness by customer so that Mansfield self-reports its performance in <br /> this category. Example metrics tracked are: days to invoice, invoice credit/rebill %, <br /> specific reason code for invoice errors, etc. <br /> - Delivery/Operations Metrics: Track every delivery for timeliness to ensure no late <br /> deliveries, track loads rolled from one day to the next, customer runouts, inventory <br /> managed sites <10% inventory levels, etc. <br /> - Carrier Scorecard: Mansfield tracks carriers for delivery window compliance, <br /> spills, cross drops, and Compliance/Safety/Accountability reviews. <br /> Bid Number: RFP 121522 Vendor Name: Mansfield Oil of Gainesville <br />