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Brazos RFP 209-028 Hand Held Ticket Writer System System The System should be scaleable The installed system is exactly the same as the system we Application for future growth. run in a hosted model. We are continually upgrading and Software tuning the system for optimal performance and storage efficiency with a rapidly growing system. We will not every charge the City for any upgrades (minor or major versions) so that the system will always have the latest scalability enhancements. We are more than willing to work with the City to define multiple costing structures that would best fit the City. 61 System The System should provide real- Since the Brazos system was built from the ground up as an Expected Application time integration between modules integrated solution, there is no separation between the Software including updates to tables and modules and the master files. When you save a record, that the master file. record is available everywhere on the system. Item # Category Requirement Description Required Response Priority 62 System The System should manage Since the Brazos Solution is web-based, there are no Expected Application different versions of software concerns for differing versions on the clients and the Software residing on the server/host eCitation server. We are able however to upgrade the ticket computer, such as would be writers and the servers separately. This migration path is found during upgrade and patch completely supported via the webservices and presents no testing and installation. problems today. For example, we are still running ticket writers that were deployed in 2004 with no data problems on the back end. 63 System Application Software The System should include a transaction update confirmation prompt. Every time the officer save a record on the device, they are presented with a message that "The record was saved successfully. " Expected 64 System The System should be The Brazos Solution is controlled by the web-based BuildIT Expected Application implemented using configurable management platform. There is no program modification Software parameters without program involved. The following aspects of the solution are managed modifications. via BuildIT: • Add/Delete/Modify elements, business rules, events, conditions, print jobs, screen layouts, and database fields on the mobile devices. • Add/Delete/Modify users for both the website and mobile Add/Delete/Modify all information in the dropdowns for the iobile devices and web site (i.e., offenses, streets, officers, 65 System The System should be able to Application time-stamp changes to Software transaction and master file records and associate a unique user ID with the change. • Add/Delete/Modify all print jobs (i.e., citation layout, legalese, etc.). • Add/Delete/Modify all import/export jobs and their associated timed operations. Each time a user logs in and executes a transaction, the Expected system captures the login information and records it. Also, whenever a user changes key fields relating to citations, the event is logged with the datetime stamp, userid, old value, and new value. All of this information can then be viewed in an audit report. The Brazos system allows users (with proper access) to delete records, but those records are only marked for deletion and can be recovered by an administrator. We currently do not actually delete any records, we just don't report on the ones marked for deletion. 66 System The Administrator should be able Built into the solution is a complete error reporting capability. Expected Application to view error logs online and print Every error that occurs on the device is recorded and Software error logs. pushed up to the server during a sync. The Administrator can pull up all errors based upon a time frame, a device, or key words in the error message in order to troubleshoot and resolve issues. 67 System If the System should use The Brazos Solution uses Microsoft SQL Server 2008 and Expected Application Microsoft SQL Server then the will also operate on Microsoft SQL Server 2005. Software version must be 2005 or greater.