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RFA 210 -006 5. How and when (at what time) is positive pay exception information reported to the City? Is email notification available? With our traditional Positive Pay service, you receive next day exception reporting and images by 10:00 a.m. CT. You then make your pay /return decisions by 4:00 p.m. CT. Exception Images Easily add approved exception items to your issue file. With any of our positive pay services you use the Commercial Electronic Office portal to review your positive pay exceptions and view an image of the exception, if necessary. Within this same application, there is an option for you to 'Create Register' if you would like to add the paid exception to your issue file for reconciliation purposes. This simple step helps keep your reconciliation effort more efficient. Send issue files as often as you need throughout the day. We accept issue files 24 hours a day, seven days a week. If we receive your file prior to 10:00 p.m. CT, we will process it the same day and use it to compare with checks presented for payment that evening. 6. What is the response deadline (at what time) for City exception elections? Is a hold for review option available? Yes, until 4 pm CT. Customer Exception 1 Customer Images Customer Decision Report is Available are Available by* Deadline iby* ( - -- - - -- -- -- S TAN DA RD E XCEPTIO N REP ORTING / SA ME DAY DECISION DEADL - - - -- ------ - - - - -- Positive Pa — r9 a.m. Pacific Time �9 a m. Pacific Time j2 p. m. P acific Time r 7. Are all checks, including those received Over the Counter ( "OTC') by the tellers, verified against the positive pay file before processing? How often is teller information updated? If not verified, what are the process, liability, and security on over - the - counter transactions? Yes, all checks are verified against the positive pay file before processing. At Wells Fargo, your positive pay issue files are captured and loaded to our ARP system every 15 minutes, from 8:00 a.m. through 10:00 p.m. CT. Bank tellers then have access to this information within 15 to 30 minutes. The result is that tellers always have access to the most current positive pay information, thereby providing you additional protection against check fraud.