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RFA 210 -006 2. 3. 4 5 A 7. 0 How many customers use the service? Provide three comparable references for the service. As of June 2008, Wells Fargo has approximately 300 customers with 33,000 cardholders using this service, in addition to 1,000 of our own employees. Which program (authorization mark) does your program use? (Visa, MasterCard, etc.) To provide the City the best solution available, Wells Fargo offers a Visa branded payroll card. Describe the enrollment process. Is enrollment online and does it provide for batched and individual item processing? Are there limitations on the batches? We will provide Employee Enrollment Forms for your employees to complete during implementation. The City then inputs this information into the PayCard Web site. The PayCard service requires cardholder signatures. Each signed form authorizes the City to pay the employee via credits to the PayCard and also to make corrective entries as needed for payroll errors. You may customize the forms we furnish by, for example, personalizing them with your company logo. These forms are then maintained by the City. What are the costs to the institution associated with inactivity (dormancy) or liquidation of stored value amounts to the City? To the end -user? When the City stops loading value to a card, your monthly service fee for it ends. After 90 days of inactivity, the card holder will incur a 5.00 monthly inactivity fee. What are the inactivity (dormancy) levels for the program? What does inactivity trigger? When the City stops loading value to a card, your monthly service fee for it ends. The card remains in your database until your former employee removes all value or closes the account or until the card is inactive for 360 days. When a PayCard is deactivated with a remaining balance, we send a check to the employee's address listed in our system. Can the term of the program be matched to the depository contract? Yes Describe your customer servicing. Are multi - lingual customer service staff available? Yes, Multi- lingual customer services staff is available.