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RFA 210 -006 Your implementation associate notifies you once your implementation is complete and coordinates initial product training if needed. This implementation planning process ensures that, once completed, the wholesale lockbox service we provide completely satisfies your service level expectations. 6. Where is the chosen lockbox facility located? What address (city, not street or specific location) would be used for remittance on each? Dallas, Texas Physical Address is: 2975 Regent Blvd., Irving TX 75063 7. Describe the work flow and processing of payments at your facilities. The payments are picked up continuously from the USPS via a certified courier service and brought to our secure facility for immediate processing. Once at our lockbox site, the payments are processed as per customer instructions where we image all documents (in color and double - sided), including all checks, invoices, supplemental documents, and envelopes. Our state- of -the- art system then completes all recognition, quality checks, and validation by comparing keyed data to software recognized data. The checks are then immediately cleared for maximum availability while all information is made available to customers electronically either via the Internet and /or transmissions. 8. When is mail collected and delivered to the facility? How many times daily? How many hours of operation each day? For our Dallas Lockbox, mail pick up is collected and delivered every 15 minutes throughout the day. Customer cut -off times vary greatly depending on an individual customer's volume, processing complexity, and transmission or deposit notification deadlines. We process and deposit mail received after your established cut -off time on the next business day. Any weekend or holiday processing that may occur is included in the following business day's work. We publish holiday processing schedules annually prior to each calendar year. Dallas Lockbox cut -off time is 10:00 pm CT. 9. Can the lockbox handle remittances paid by credit card? Yes, our technical team will work with the City to set up. 10. Describe the major components of your overall process including quality control checkpoints. Wells Fargo has instituted a variety of measures to ensure that we process work according to your instructions. When we initially implement your lockbox service, we document your requirements and expectations, and create procedures for the lockbox operators to follow. The operator's monitor displays these documented procedures the entire time that the operator is processing your lockbox items. When you make changes to your processing instructions, we highlight the operator's screen with the new or modified procedures. This approach ensures consistent compliance with your processing instructions. We also use innovative technology solutions to ensure consistent quality. For example, we support data capture efforts by using a variety of customer - provided automated