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RFA 210 -006 validation and edit routines. This means that the system automatically identifies incorrect entries so the operator can correct them immediately. Additionally, the system processes complex remittances with software- assisted key entry. These applications dramatically improve the accuracy of captured information. Together, these measures mean that we process your lockbox payments according to your instructions and expectations. 11. Is image processing currently included? Are there additional imaging costs for each item (check and remittance document)? Is there a separate fee assigned for the transmission of images? Yes. Pricing for details on Lockbox can be found in Attachment " C " 12. Will City mail be processed on all shifts including weekends? We process and deposit mail received after your established cut -off time on the next business day. Any weekend or holiday processing that may occur is included in the following business day's work. We publish holiday processing schedules annually prior to each calendar year. 13. Do you process wholesale and retail lockbox on the same equipment? If so, how are payments prioritized? Yes, At most automated sites within our network, the Vicor RIDS platform supports processing of both wholesale and retail payments. In all sites, we prioritize processing based on the customer's deposit deadline. 14. Is there a formal procedure for responding to and correcting errors and problems? If yes, please describe including average response time. Based on the type of error determines the response time for correction. Typically corrections are done within 2 business days. 15. Provide the contact names and telephone numbers of at least three comparable public lockbox clients. Nora Cavazos Brownsville Public Utility Board (956) 983 -6174 16. In the case of system failure, what are the back -up arrangements for processing? What delays would be expected in such a situation?