Res 2010-078 - Laserfiche WebLink

Home Browse Search

RFA 210 -006 Customers rely on wholesale lockbox services to streamline the receipt of payments. It's critical, therefore, that the lockbox service is reliable. Further, in the event that a system error or failure does occur, we must correct it quickly to minimize any disruption to service. Wells Fargo has contingency plans in place for both minor and major system failures. Our qualified personnel can handle most simple repairs. We have established maintenance agreements with all of our major hardware vendors. In the event that a serious error or malfunction takes place, we contact the vendor, who is required to send a repair technician as soon as we report the trouble. Our approach ensures that system malfunctions —small or large —are handled as expeditiously as possible. This ensures that we process your payments with minimal delay. 17. Describe the data transmission process (BAI, 823, 820, or other) and provide all sample reports to be received by the City. What transmission protocol is used? What options are available? Is their full Magnetic Ink Character Recognition ( "MICR ") capture? Wells Fargo supports a variety of transmission methods including secure Internet protocols — HTTPS, FTP /S, SFTP, and AS2 —or Connect:Direct with Secure +. Prior to implementation of your lockbox services, your treasury management sales consultant will work with you to determine the best transmission option for The City. 18. What is the earliest transmission time that information is available on the daily deposit(s)? Intra -day? Is this information available on -line? Transmission times are flexible. Depending on your lockbox volume and the complexity of your processing instructions, it may be beneficial for you to receive a later transmission. Prior to the implementation of your lockbox services, your treasury management sales consultant will work with you to establish a transmission schedule that meets all of your requirements. Please note that transmission services are not available at all locations. If you require transmission services, your treasury management sales consultant can assist you in selecting a lockbox location that provides this service 19. Who is responsible for handling adjustments and error resolution? How? Because we credit all deposits processed through our lockbox network into Wells Fargo accounts, we're responsible for handling all adjustments and resolving any errors that may occur. This saves you from having to work with multiple institutions to resolve inconsistencies. C. PROCUREMENT CARDS Provide a full description of the purchasing card program the applicant has available. Provide the following information: