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RFA 210 -006 • Conduct a Pilot • Roll Out the Program • Sample Forms (Cardholder Worksheet for requesting new cards, Dispute /LosVStolen Resolution) • Sample Documents: • Supplier Letter • Supplier Survey • Cardholder User Agreement • Cardholder Training Presentation (in PowerPoint) • Cardholder Policy & Procedures Manual Our Account Manager thoroughly trains your program administrators, guiding them as they incorporate the City's policies and procedures into the educational materials and sample forms we provide. We also make weekly training available to you through webcast conference calls from Wells Fargo's Treasury Management University. These sessions last about an hour and they include ample time for questions, while covering the following topics: Signing on to the Commercial Electronic Office and beginning a CCER session Reviewing current and previous statements and cycle -to -date transactions Managing your transactions (splitting, reclassifying, adding descriptions, and more) Viewing your personal profile, reports, and other information Everything discussed is demonstrated step -by -step via the Internet. Registration is available through the CEO portal or email. Participants receive enrollment confirmation within two business days, along with complete instructions regarding the audio and visual portions of the call and a file copy of our training materials for their reference. The City is supported 24 hours a day, seven days a week by our Business Purchasing Service Center (BPSC). Your Wells Fargo Account Manager remains engaged after implementation to support your program administrator and monitor progress through periodic account reviews. In the age of Sarbanes -Oxley (SOX) requirements, it is important for customers like The City to have a high level ability to monitor expenses and have them reflected in the company's financial statements in a timely manner. With other systems, companies must wait for employees to submit expenses. This can often cause several months lag from the time an expense was incurred to the time it is posted to the financials. 5. Describe the diverse parameters and restrictions available for the card contract and how many access levels are available? Self- administer program changes anytime, anywhere through the Commercial Electronic Office® (CEO®) portal. You set spending thresholds, add or delete cardholders or accounts, monitor activity, and make immediate changes. Block certain MCCs, or set limits on transactions and maximum amounts by time period to ensure your WellsOne Commercial Card matches company policies. Review purchasing trends, spot unusual or unauthorized cardholder behaviors, dispute transactions, and monitor spending electronically with our advanced reporting tools. Access data the day after the transaction posts — no more waiting for printed statements to identify anomalies.