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RFA 210 -006 9. Describe how cards are issued, deleted or replaced, and how lost/stolen cards are handled. To maximize the City's ability to control response times and ensure cardholder satisfaction, Wells Fargo enables your designated program administrator to function self - sufficiently by issuing new cards, deactivating cards, and changing spending limits for your employees. Accurate record keeping and asset tracking is important to maintaining the integrity of your program. This includes knowing which employees have accounts, the vendors for whom you have established ghost accounts, issue dates, cancellation dates, account types, spending limits, and other parameters. Wells Fargo trains your program administrator in best practice processes and provides template documents to assist them in administering the following two areas: 1) Activation /deactivation of accounts, card distribution, and asset tracking 2) Keeping cardholder profiles up -to -date with accurate contact information and changing spending limits which include Merchant Category Codes and general ledger mapping The City's program administrator will have access to Wells Fargo's online web - enabled applications round the clock to make real -time additions, cancellations, and changes. Our Business Purchasing Service Center is also available to support your program administrator and cardholders 24 hours a day, seven days a week. 10. Describe any rebate program available with the purchase card. Is there a limitation on transaction eligible for the program? How often is the rebate paid? A rebate is paid annually on $3MM Annual spend and greater. Customers, who are interested in streamlining their purchasing and expense processes, and those who want to improve control with better reporting, are the best fit for the WellsOne Commercial Card program. Although we do offer rebates to customers who exceed aggregated spending targets, the program's value is not focused on providing incentives or rebates. 11. Describe any unique features that should be considered. Our primary differentiator is that we offer proprietary, highly sophisticated, and customizable expense management solutions. Unlike issuers who provide standard, off - the -shelf products, we provide program management systems that are exclusive to Wells Fargo and which have been developed based on feedback from our customers. Our solutions are Internet and intranet -based so they can be easily integrated with the latest ERP, treasury workstation, and accounts payable and purchasing systems. Using these reporting tools, data fields may be arranged in any order and format to provide you with a file that can be used to post to any application. This process can also be used to populate databases on a LAN. Our proprietary reporting and expense management solutions are described below. Commercial Card Expense Reporting (CCER) CCER provides your Program Administrator, managers, and cardholders with a flexible tool to review, enhance, and approve card statements over the Internet — effectively transforming your Commercial Card program into a total expense management solution. CCER is accessed through Commercial Electronic Office (CEO) business portal, which provides single sign -on to a comprehensive suite of commercial banking services. CCER provides a complete range of functionality for administering your Commercial Card program: