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formats, including graphical representations. This feature will allow City staff to <br />aggregate the responses and view them in report format. This tool supports fill in the <br />blank, multiple choice, multiple select, and ranking type questions. It also has an export <br />function so the City can analyze the results using Excel or any other program capable of <br />importing CSV files. This is a third party tool, so only graphic design may be customized <br />by the Vendor; the approval cycle functionality is not available. <br />22. Forward to a Friend <br />Include the Forward to a Friend component so that a page of interest can be forwarded to <br />a coworker, friend or colleague. Additionally, the interactive components will <br />automatically have a link for forwarding to a friend. The simple form asks for both the <br />sender and recipient's email addresses and, if they care to, allows comments to be sent <br />with the page link. The recipient will receive a short email from their colleague directing <br />them to a specific page on the City's Website. This component empowers the City's <br />online visitors to share information from the Website that they find particularly useful. <br />23. Freauently Asked Ouestions <br />Include a Frequently Asked Questions (FAQ) section that provides a simple and easy <br />way for users to find the information they need. Website visitors are able to browse the <br />list of questions (and answers) by categories the City defines. Multiple categories may be <br />assigned to each question so that visitors will be able to find answers based upon the <br />category that best matches what they are looking for. The feature presents a much <br />simpler solution to creating FAQs. Questions and their associated answers are submitted <br />through a simple and centralized interface and the component finishes the task. <br />24. I Want To... <br />Include the action - oriented "I Want To..." navigation menu in order to provide Website <br />visitors with an easy, intuitive way to find the services they are looking for. Residents <br />may select an action from the menu (such as "pay," "sign up for," "download," etc.), <br />select a specific action type (such as "pay — parking ticket" or "download — planning <br />documents "), and the visitor will be instantly directed to a page with the information or <br />required services. <br />25. Image Library <br />Create an image library where all images used in the Website are stored. This feature <br />saves space because only a single version of each image is used on the entire site. This <br />also provides greater control, as the City can restrict the ability to add new images to <br />specific staff members within the City. Images remain archived when deleted to prevent <br />accidental broken links within the Website while the content management system tracks <br />29 <br />Web Redesign and Content Management System <br />