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371 CONTRACT TO THE CITY OF SAN MARCOS - QT- 2901/3 <br />so. JustWare Onsite End User Training & Go Live Assist <br />1o.1 Units <br />New Dawn will provide no more than 16 hour(s) of instructional training and onsite assistance during the <br />implementation. Training and onsite assistance is conducted in blocks of up to eight (8) hours per day as <br />arranged by Customer and assigned Project Manager. <br />10.2 Description <br />The objective of this task is to instruct Customer personnel on the functional operation of JustWare and <br />provide focused onsite assistance during the Go -Live of JustWare. Training sessions will be separated by the <br />functional group and the length of each session will depend on the responsibilities of each functional group as <br />prearranged by the Customer and the New Dawn Project Manager. <br />10.3 New Dawn Responsibilities <br />a) Provide focused end user training for each functional group (up to 20 individuals per group), including <br />practical exercises. <br />b) Provide onsite training, general support and assistance to JustWare end users, administrators, and <br />managers. <br />c) Identify trainees who may need additional assistance and follow -up. <br />10.4 Customer Responsibilities <br />a) Agree to the same requirements as defined in Section 74 <br />b) Provide office workflow and JustWare responsibility documentation for all end users. <br />c) Provide data entry policies and procedures for each functional group. <br />d) Follow up with any training attendees who may need extra help and assistance in order to grasp needed <br />concepts. <br />10.5 Completion Criteria <br />This task is considered complete when New Dawn has provided the described training and onsite assistance to <br />Customer personnel, Go -Live has occurred, and customer has acknowledged completion. <br />v VLNewDawn <br />