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381 CONTRACT TO THE CITY OF SAN MARCOS - QT- 2901/3 <br />ii. Business Intelligence Services <br />11.1 Units <br />New Dawn will provide no more than 36 hour(s) of business intelligence development services completed by a <br />New Dawn Technologies Business Intelligence Developer and coordinated by the New Dawn Project Manager. <br />Additional business intelligence hours may be purchased at any time. <br />11.2 Description <br />Business Intelligence Development (BID) is a service provided to Customers for the development of the <br />customer's documents, enhanced business rules, reports, database report models and /or custom JustWare <br />screens. Documents, reports and report models may be created in any of the products supported by New Dawn <br />and owned by the Customer, at the discretion of the Customer. <br />11.3 New Dawn Responsibilities <br />a) Provide assistance to Customer for completion of document, report, report model, and /or custom <br />JustWare screens specifications. <br />b) Develop the documents, business rules, loading reports, reports, report models, and /or custom screen to <br />the specifications provided. <br />c) Provide training and overview of template location, training on proper backup of templates and reports <br />and training on mapping of templates in JustWare Administrator Console program. <br />d) Provide in -depth documentation of the development and use of documents, reports, report models, and <br />custom screens. <br />11.4 Customer Responsibilities <br />a) Assign staff that are familiar with document and report output in order to define specifications of reports <br />and templates. <br />b) Assign staff member or members who are familiar with office workflow in order to define specifications for <br />custom JustWare screens. <br />c) Work with the New Dawn Project Manager to create document, report, and /or custom screen <br />specifications. <br />d) Review documents, reports, enhanced business rules, report models, and /or custom screens when <br />development is completed to ensure the work completed matches the specifications. <br />e) Ensure regular backup occurs for templates and reports. <br />11.5 Completion Criteria <br />This task is considered complete when billable hour(s) of development purchased by Customer have been used <br />and customer has acknowledged completion. Customer may ask for a report of used and remaining hours at <br />any time. <br />&/_ New Dawn <br />