Res 2011-094 - Laserfiche WebLink

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The City of San Marcos RFP # 211 -037. "Assure the continuation of CenturyLink mission critical business operations and services with the goal to minimize financial impacts and damage to the CenturyLink brand, its employees and customers following significant business disruptions." The mission statement clearly communicates the importance of business continuity to all departments and business units of the Company. Our program incorporates the industry- accepted Professional Practices of the Disaster Recovery Institute International (DRII). Our approach includes; risk identification and assessment, risk reduction strategies, business resumption planning, disaster recovery planning, and incident management. CenturyLink has adopted a more comprehensive approach to business continuity planning in order for the Company to achieve and maintain an appropriate state of preparedness and resiliency. As a major business unit within CenturyLink, the Network Operations organization's Business Continuation program consists of both proactive and reactive solutions depending on the operational and financial significance, and the potential damage the incident may have on the CenturyLink brand, network and customers. The ability to account for all types of disasters is not practical, so it is important that our incident management processes be scalable for managing the incident and communicating information. National Network Operations conducts exercises annually, at a minimum, to validate plans and train people. Information related to these exercises is proprietary to the Company. The National Network Operations organization has established a business continuation management framework that coordinates the identification and assessment of potential business disruptions to locations, networks, applications, and to the services we provide to our Customers. Included within this management framework is listening to the needs of our Customers and where appropriate, integrating their needs within our business continuation strategies. Working closely with other major business units within the Company, the management framework National Network Operations utilizes allows us to prioritize and focus our resources on implementing cost effective risk optimization solutions on those risks that could have the greatest impact to our Customers, our Brand, our services and employees. As a result of comprehensive business continuation planning, local and regional incidents such as hurricanes, wide -scale power outages, etc., have had minimal impact on our business operations and our customers. Our Business Continuation efforts continue to identify and assess potential risks and develop cost effective risk optimization solutions to assure the effects of significant incidents are minimized to our Customers, our network, our Brand and our employees. The business continuity and emergency operations consists of two layers: ,. .. CenturyLink ►� Business Page 4