Ord 2012-015 - Laserfiche WebLink

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CITY OF SAN MARCOS ELECTRIC RULES AND REGULATIONS The City will investigate the matter promptly and communicate, in writing, its findings to the customer and refund an amount paid by the customer in accordance with its findings. Any balance still remaining will be due immediately. If the customer is still not satisfied, a complaint can be filed with the E'ee, -ie utility BoaF' of the City Manag,,er. Should this occur, only the amount described above shall be required during the investigation of the complaint or for 60 days whichever is less. The City will not discontinue service nor will the customer's credit be impaired during such investigation. The customer does not waive any rights he may have by following the procedure set out above. CUSTOMER'S RESPONSIBILITIES. (A) A customer is responsible for utility service provided on the customer's side of the point of delivery, including: ('1) excessive consumption caused by faulty equipment: (2) damage caused by an open valve or circuit after service initiation; and (3) a utility service diversion, unlawful use of service, or dama )ze to City utility equipment. (B) A customer who vacates a service address before providing the City with notice to cancel utility service is responsible for charges for utility service that occur before the City receives cancellation notice. (C) A customer shall convey to the City a perpetual right -of -way that is: (1) acceptable to the City_ (2) across the property owned or controlled by the customer; (3) for the City's lines and line extensions, poles, or other equipment necessary or incidental to supply service to the customer; and (4) at no cost to the City. (D) A customer shall: (1) maintain the customer's property to allow verification of the service address of the premises from the street; and (2) provide the City its agents. contractors, and employees safe and unobstructed access to the customer's property to allow the City to: (a) use maintain, remove, or replace City property, (b) read a utility meter; (c) trim or remove a tree or shrubbery that interferes with or creates a danger to a utility line or other City equipment; (d) remove an object that interferes with or creates a danger to a utility line or other City utility equipment: