Res 2006-194 - Laserfiche WebLink

Home Browse Search

COLLECTION SERVICES AGREEMENT '1:g (vi M 'L - This Agreement is made this thc;o.1 -~ day of o/em U?:r , 2006, between the City of San Marcos, Texas ("City"), 630 East Hopkins, San Marcos, Texas 78666 and ONLINE Information Services, Inc. dba ONLINE Collections ("Consultant") 202 West Fire Tower Road, Winterville, N.C. 28590, for the provision of collection services for utility billing. The City and the Consultant agree as follows: ARTICLE 1 CONSUL T ANT'S SERVICES AND RESPONSIBILITIES 1.1 STANDARDS OF PERFORMANCE 1.1.1 The Consultant will be responsible for the collection of past due accounts receivables for the City Finance Department/Utility Billing Division to include receivables for balances owed to the City for utility services including electric, water, sewer, refuge, and drainage. 1.1.2 The Consultant is a member of the American Collectors Association, and the performance of all services by the Consultant in connection with this Agreement will be by persons trained in collection practices. The Consultant will ensure that all correspondence and/or collection activity complies with the format and standards acceptable to the City and in accordance with all applicable Federal, State or local law, including compliance with the Fair Debt Collections Practices Act (FDCP A) and the Texas Fair Debt Collection Practices Act (TFDCPA). The Consultant understands that, at a minimum, one bi-lingual collector will be assigned to the City's effort. 1.1.3 The Consultant guarantees that all communications with debtors will be conducted in a courteous and businesslike manner. The City will not tolerate the Consultant's use of profanity or abusive language of any kind in the performance of its services on behalf of the City. The Consultant will not misrepresent its position in performing services under this Agreement; it will accurately state who and for what purpose it is making contact with debtors. Any breach of the provisions of this subsection may be regarded by the City as a material default of the Agreement by the Consultant. 1.1.4 The Consultant certifies that it is not in arrears in the payment of any obligations to the City, including without limitation, property or sales taxes, fees or utility charges. 1.1.5 No work under this Agreement will be subcontracted by the Consultant without prior written approval from the City. Any work or services subcontracted under this Agreement shall be specified by separate written Agreement and shall be subject to each provision of this Agreement. 1.1.6 Any provISIons in this Agreement pertammg to the City's review, approval and/or acceptance of written materials prepared by the Consultant and/or its subconsultants, contractors, 1