Res 2006-194 - Laserfiche WebLink

Home Browse Search

and subcontractors in connection with this Agreement will not diminish the Consultant's responsibility for the materials. 1.1. 7 Consultant will perform all of its services in coordination with the City. The Consultant will advise the City of data and information the Consultant needs to perform its services, and the Consultant will meet with City representatives at mutually convenient times to assemble this data and information. ARTICLE 2 COLLECTION SERVICES 2.1 BASIC SERVICES The Consultant will: 2.1.1 Coordination Process: The Consultant will coordinate a kick-off conference call which will include the City's representative, the Consultant's account executive and customer service manager, collections manager and information technology manager. During this initial kick-off call the Consultant will explain the plan for account referral process and procedures, debtor dispute processes, the City's monthly reporting requirements as well as a schedule of monthly conference calls between the Consultant's key individuals and City staff. 2.1.2 Collection of Accounts: Perform collection of delinquent accounts as directed by the City. The City reserves the right to determine which delinquent accounts are to be turned over for collection and to recall accounts that are required to be handled in-house. The City will deliver delinquent accounts to the Consultant in electronic format compatible with Consultant's collection system on a quarterly basis. The initial placement of accounts by the City will include accounts that are greater than three hundred and sixty (360) days past due. Subsequent placements of accounts will occur no earlier than 180 days after the accounts become delinquent in the utility billing system. Upon receipt of a delinquent account from the City, the Consultant will: a. Enter all collection accounts into the Consultant's collection system on the same day as referred by the City and provide the City with a written acknowledgement showing the detail of the referred accounts. b. Update demographic information on each debtor. c. Contact the delinquent party in an attempt to secure payment. d. Return to the City all accounts that have not been collected (payment arrangements or fully paid) within 90 days after placement. The Consultant will provide the City with a a written reason for non-collection of all accounts and a recommendation for further City action. e. Return to the City all accounts that had payment arrangements or a pending payment, but were not paid within 90 days from the payment agreement date or last payment 2