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<br /> If)f4-;< <br /> . Fearure: Problem Isolation <br /> Benefit: Assists in potential reduction of equipment dowmime <br /> . Fearure: Report Generation <br /> Benefit: Critical information is delivered for use in maintenance and <br /> improved net\\'ork performance <br /> ._- <br /> Performance Characteristics <br /> CrŽlical Fault Identification and Logging <br /> : ' Faults are received in real-time by \'VilTel Monitored Network Services <br /> technicians. The fault device is then checked for availability in t"l.VO <br /> minute intervals. After three sets of checks, the problem is entered into <br /> the trouble ticket system. Equipment is immediately identified for fault <br /> domains. <br /> Customer and/or Dispatch Notification . <br /> Depending on both the trouble ticket level of criticality and notification <br /> procedures requested by the customer, the customer and/or service <br /> technicians are contacted. Contact personnel are telephoned or paged, <br /> based on agreed procedures by the customer and WilTet. <br /> Trouble Ticket Reports <br /> Customers requesting hard copy trouble ticket logs receive printed reports <br /> on a weekly basis. Customers requesting computer readable files are <br /> delivered via disk or e-mail on a weekly basis. <br /> Performance "Health" Alonitoring <br /> Threshold levels for specified equipment will be identified and configured <br /> prior to start of service. Once \VilTel Monitored Network Services <br /> identifies a "health" alarm, standard trouble logging and notification <br /> procedures take efíèct. <br /> WilTd Data Product ~tarketing Dante Artadi August, 1995 Page 8 <br />