Res 2013-090/Approving a service agreement between Cash Cycle Solutions, Inc. for the Utility Billing and Notice Services

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Cash Cycle Solutions, Inc. Business Recovery Plan Notification of a potentially disruptive incident may come from any of several different sources, depending upon the nature of the incident and time of day. Initial response to the notification is dictated by company emergency response procedures and standard operating practices. The following procedures summarize typical notification flow and initial actions. If you become aware of a potential incident within the facility: Perform all appropriate emergency notification actions (e.g. sound fire alarm). 2. Notify Emergency 911 with the following information: • Your name; Description of incident; • Preliminary report of damages and injuries; • Information regarding any attempted or actual notification contacts; • Phone number and location where you can be reached. 3. Report the emergency to the INCIDENT MANAGEMENT TEAM immediately. In the event of a building evacuation or utility failure: 1. Perform all required emergency response actions 2. Report the emergency to the INCIDENT MANAGEMENT TEAM. If notified after hours or via problem escalation: Note the following information when notified of the emergency situation: • Date and time of notification; Person performing notification; • Description of situation; • Any special instructions; 2. Report the above information to the INCIDENT MANAGEMENT TEAM. 3. INCIDENT MANAGEMENT PROCEDURES These Recovery Procedures are based upon a worst case disaster such as total destruction or loss of access to the home site, requiring relocation and recovery at alternate location(s). The INCIDENT MANAGEMENT TEAM acts as a central point of contact for coordinating available resource allocation among the associated subordinate areas. Requests for resources and logistical support are funneled through this team.